Supply Chain Coordinator The Supply Chain Team are responsible for managing the supplier/client relationship, which is integral to the growth and success of Waste Managed. Reporting to the Supply Chain Team Leader, the Supply Chain Coordinator will work collaboratively with an assigned number of service delivery subcontractors, building mutually enriching working relationships to deliver operational excellence to its clients. Responsibilities Liaising with suppliers at operational level Ensuring service order requests are completed in adherence with agreed SLA’s and KPI’s Measuring, managing and improving response times to order fulfilment, supplier and client issues Monitoring and remedying any order request to service delivery variations Information sharing with customers; updates on service delivery and issue resolution Quarterly review data collection for SLA and KPI reporting Coordinating mobilisation of works between suppliers when necessary Responsible for escalating issues to your suppliers when necessary and ensuring necessary results are provided Continuously reviewing internal processes and practices and make recommendations for improving the efficiency of the supply chain function Conduct regular supplier performance meetings Proactively identifying and escalating potential risks to the performance of the supply chain In addition to the duties and responsibilities outlined, you may be required to perform other duties assigned and requested by the Line Manager Person Specification Confident and approachable personality that suppliers and customers will respect and appreciate Excellent communicator both verbal and in writing Tactful negotiation and problem-solving skills to ensure suppliers meet required standards Analytical and organisational skills Logistical and planning skills Comfortable having challenging conversations with suppliers as/when required An understanding of data and how to use this to make informed choices / support arguments Ability to work across departments Experience and Qualifications Experience of working within a Supply Chain department and/or supplier or customer focused environment Ability to manipulate data and prepare reports using the company CRM and Microsoft Excel