Metworks, the in-house maintenance service of MTVH, is looking for a dynamic Service Delivery Manager to lead operations across a defined region. This is a pivotal role responsible for managing responsive repairs, voids, disrepair, and planned works, ensuring exceptional service delivery to our customers. Key Responsibilities: * Lead and manage day-to-day operations across repairs and maintenance services. * Drive performance and value for money through effective resource management. * Oversee a team of Contract Managers, Supervisors, and Trade Operatives. * Ensure compliance with health & safety, regulatory frameworks, and accreditation standards. * Collaborate with MTVH colleagues to deliver long-term property solutions. * Act as NICEIC Principal Duty Holder for the region. * Handle complaints and customer issues with professionalism and care. * Maintain risk registers and ensure contract management procedures are followed. * Take the lead on our developing our trade apprenticeship programme * Work collaboratively with MTVH colleagues across various directorates What We’re Looking For: * Proven experience in senior management within a maintenance or housing environment. * Strong commercial acumen and a track record of delivering operational excellence. * In-depth knowledge of social housing maintenance and regulatory frameworks. * Professional or trade qualifications (or equivalent experience). * Deep understanding of applicable H&S / CDM legislation and how to apply it constructively * Excellent leadership, communication, and conflict resolution skills. * Ability to analyse data, make informed decisions, and drive continuous improvement. * Commitment to customer service and collaborative working. Interview Diary Date: 09 OCT 2025