Location:
Heathrow Airport
Salary:
Competitive base salary
Join Trinity and make a real difference in service delivery at one of our prestigious sites, Heathrow Airport In this key role, you'll be providing dedicated support to the Engineering Team, ensuring service is provided to Trinity's high-quality standards.
The role of Customer Service Specialist
As a Customer Service Specialist at Trinity, you will be providing support to facilitate the efficient running of the Service Team at Heathrow Airport. You will be working as part of the dedicated Heathrow team and will be supported by our wider support departments to provide high quality service and customer experience.
The key tasks include the following:
* Effectively communicate with internal and external stakeholders to ensure our service commitments are met.
* Handle the arrangements of labour resourcing and project delivery schedules.
* Raise and process all invoice requests and purchase orders within agreed SLA's
What skills do you need?
* Proven ability to handle high level service activities with accuracy and thoroughness
* Demonstrable experience in managing stakeholder relationships, providing outstanding customer service.
* Ability to prioritise workloads and manage deadlines effectively.
* Prior experience in the Fire Industry and/or Aviation sector advantageous but not required.
What will Trinity give you?
At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary, we are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.
The total package would include:
* Holiday - 23 days which increases with service, plus bank holidays
* Employee Discount Programme - Discounts and cashback across over 800 national retailers
* Pension scheme - Via Royal London
* Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
* Life Assurance
* Employee Welfare assistance programme
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
INDHP