Ticketing and stadium product owner

We have an exciting opportunity for an individual to join our Liverpool FC team as a Ticketing and Stadium Technology Product Owner.In this role, you will manage the Technical Change strategy for Ticketing and Stadium Technology products, overseeing their development, performance and operational budget.Working closely with stakeholders across the business, you will help shape product roadmaps, support delivery, and ensure solutions meet both fan and business needs.What will you be doing?Technical Change Strategy and Delivery for key products within the Ticketing and StadiumTechProducts Team, including areas such as Stadium Access, Ticketing Systems, Museum &Toursand Digital SignageHave a good understanding of all areas within the Ticketing and StadiumTechProducts team to support the other areas whenrequiredManage and deliver against the Technical Change Budget for the above Ticketing & Stadium Tech productsInfluence and collaborate across stakeholder departments to ensure project development and product launches are planned and fully supportedManage external suppliers with regards to development requirements, contracts,renewalsor replacements.Lead in process creation and review around product deliveryEnsure our processes are kept under reviewInvestigate opportunities to share learning across departmentsWork in collaboration with the Cross Department Working Group toidentifyimprovements that can be made in Ticketing & Hospitality, Stadium Operations, Museum &Toursand Digital SignageWork closely with the Ticketing & Hospitality, Stadium Operations, Museum &Toursand Supporter Services team to reduce the impact on contacts for busy periodsWork closely with Insight team toidentifyimprovements that can be made to user journeysWork closely with Data Management team to ensure all system changes avoid any impact on integrations with other systems, such as the Data Warehouse, SSO,Marketing & Consent and InsightsWork closely with theother Product Ownersto plan and support the operation ofsystemsrelying on Ticketing & Stadium TechSupport Delivery of Core Club KPIsAim to be on-site at Anfield 1 day per week and Chapel Street 2 days per week, with the remaining days being on-site or remote. Be available to be on-site to support key go-livesWho are we looking for?Extensive football/sport industry knowledge in Ticketing and Stadium OperationsExperience of running and/or supporting technical projectsExcellent stakeholder management - resolving stakeholder issues within quick timescales and the ability to work with stakeholders atdifferent levelsof a businessExcellent communication and interpersonal skills to display strong collaboration with colleagues and external suppliersExperience with contract and procurement processesSelf-starter with initiative and drive to succeedStrong organisational and planning skillsAbility to manage projects and to leadExperience of agile methodologiesThe ability to use initiative and make things happenThe ability to work to tight deadlinesGood attention to detail and accuracyStrong IT skillsSelf-motivation and ability to be a team playerWhy should you apply?This is a full-time permanent position working 35 hours per week. Your main base will be our Chapel Street Office & Anfield Stadium.Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:Contributory pension scheme matching up to 5.5%Life Assurance CoverFree financial guidance and mortgage adviceCar salary sacrifice scheme for affordable drivingCycle to Work scheme to keep you activePurchase season ticket loans for easier commutingExclusive shopping discounts & cashback with top retailersWill Writing Service for future planningEmployee Assistance Programme for confidential supportMedicash Health Cash Plan for everyday healthcare needsVolunteering opportunities to give back to the communitySpecial LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts…and much more! LFC Benefits.pdfAt Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within.We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association's Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.LFCJobs