What You Will Do
Reporting to the UK & I Operations Director, you will manage, configure and operate customer-facing service portals used by our customers. You will ensure portal data accurately reflects service activity, assets, workflows and customer information, supporting effective service delivery, billing accuracy and a high-quality customer experience. Acting as the main point of contact for portal-related queries, you will help drive transparency, efficiency and continuous improvement across our digital service platforms.
This is a hybrid role with our office located in Solihull.
How You Will Do It
You will administer and maintain customer service portals, ensuring data accuracy, workflow progression and SLA adherence. You will troubleshoot portal access, data and workflow issues for customers and internal teams, working closely with Operations Support, Service, Planning, Install, IT and Finance. By monitoring portal data and reports, you will identify trends, resolve issues, validate closed jobs, support accurate invoicing and reduce disputes. You will also assist with onboarding new customers, producing reports and dashboards, and contributing to operational improvement and digital transformation initiatives
What We Offer
* Competitive salary
* 25 days annual leave + bank holidays
* Pension with employer match
* Life assurance, EAP, referral scheme
* Discounts including cycle‑to‑work and Johnson Controls products
What We Are Looking For
* You will bring relevant experience in a similar professional role, with the ability to work independently while collaborating effectively as part of a team.
* You will be organised, proactive, and comfortable managing multiple priorities.
* Strong communication skills, attention to detail, and a commitment to delivering high‑quality work are essential, along with a positive, adaptable approach.
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