Title: Customer Services Advisor
Salary: £28,357
Location: Hybrid/Hammersmith
Hours: 35 per week (Mon-Fri), including Tuesdays in the office
Contract Type: Permanent
These are exciting times for Women's Pioneer Housing. We are developing over 160 new homes for single women in West London, including brand new offices on our site at 227 Wood Lane.
Founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. We remain committed to making a positive difference to women’s lives by providing high quality homes and services.
We are looking for a confident Customer Services Advisor to provide reliable and sophisticated service to our residents, and to promote positive and professional image of Women’s Pioneer Housing by being the first point of contact for our residents. We are looking for a highly organised, self-motivated, collaborative and outcome-focused professional who can demonstrate patience and empathy, and record information in an accurate and efficient manner. An understanding of social housing is preferred but not required – a great attitude and telephone manner, respect for our residents and a commitment to delivering first class customer service is essential.
Reporting to the Customer Services Manager, you will be part of a team of four Customer Services Advisors responsible for ensuring our residents receive great customer service as well as resolving queries and organising repairs. You will be experienced in working in a customerfocused environment and will be able to demonstrate outstanding call-handling skills, and able to provide positive outcomes for residents whilst balancing priorities. You will have a good grasp of MS Office skills, understand basic property maintenance, and be able to engage with contractors ensuring they respond positively to customer’s requests.
We are a small team and work together to deliver shared objectives. If you are passionate about bringing excellence, are a good team member and can demonstrate an interest in and commitment to our work, we would love to hear from you.
TO APPLY:
Please send three documents to our HR mailbox:
* Up-to-date CV
* Supporting Statement
* Diversity Monitoring Form
You may find more information about the role on our website.
Closing Date: Wednesday 19th February at 09:00am
Interviews and assessment: Tuesday 25th February 2025
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