About the Role
To provide a seamless professional extension of each client on each and every call and customer interaction by holding credible and mature business discussions on a top line strategic level and have clear understanding of the product to know where it would fit into the conversations.
Responsibilities
* To work on client assignments as directed (business critical or workload based);
* To conduct complex discussions around infrastructure, how tech fits into long term business strategies, high performing hardware, cloud migrations;
* To generate qualified leads for our clients (lead gen only), by confidently using SPIN and other selling techniques;
* To develop specific and extensive client and product knowledge depending on each campaign to ensure client needs are met;
* To gain further information on target organizations (enterprise mapping and profiling) and update relevant systems as appropriate;
* To identify new business opportunities and quick win situations, and nurturing database;
* To attend any relevant training and briefing sessions with clients, either on or off site, and present oneself in a professional manner in any client facing situations;
* To maintain constant high performance indicators against campaign targets (meeting but more often exceeding 100% to target against all level calling campaigns);
* Meet specific KPI targets as defined by the Team Manager
* Carry out administration related to client campaigns to a high quality, (as required) including:
* Lead write ups
* Email communications
* Database management
* Work effectively as part of a team and assisting other members of the team as and when required;
* Conducting the role s day to day activities in accordance to the company values;
* Identify any areas of improvements to our ways of working and raise with the Team Managers;
* Positive stakeholder management to achieve successful campaigns;
* Proactively manage calling and role responsibilities, including:
* Understanding of Call Guides prior to undertaking any campaign related activity;
* Attending or requesting relevant training prior to undertaking any task that has been assigned;
* Ensuring relevant data and or workload
ESSENTIAL
* Business level English and German
* Proven continuous outstanding performance in target driven sales environment (lead generation, telemarketing)
* Proven, extensive knowledge of cloud and technology based propositions
* Experience in training, mentoring junior colleagues or new starters
* Experienced in making outbound calls to companies, finding the right contact and generate high quality leads on complex products
* Self-starter - be able to motivate yourself and manage call data effectively, nurture prospects and maintain your calendar for follow up calls
* Flexible approach, ability to handle objections, display initiative and work under pressure both on an individual level and as part of a team when required.
* Be a fast learner and have the ability to grasp knowledge quickly and effectively.
* Excellent verbal communication and relationship building skills
HIGHLY DESIRABLE
* Previous B2B experience - preferably outbound
* Fluency in an additional language: German
* Have experience of working with CRM and telephony systems
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