Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management.
Our mission is to set the standard for secure interactions between consumers and the world's leading brands. Our innovative products build trust and deliver value through exceptional experiences.
Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.
The Role: As a trusted HR Generalist this role represents the first line of HR support and will offer the opportunity within the business to build upon our value-driven culture to enhance our employee experience. Offering efficient and effective HR support and advisory, your focus will be the employee lifecycle, employee wellbeing, and engagement, along with responding to and managing employee expectations. You will also be primarily responsible for preparation of the monthly payroll. The role of HR Advisor will support the wider business for day-to-day aspects including employee reward, employee relations transactional matters and value-added projects.
This role will require strong personnel, emotional awareness and coordinator skills coupled with a broad knowledge of our HR system and procedures. You will be responsible for generating regular HR and Payroll reports, along with maintaining HR trackers and databases.
Key Functional Responsibilities:
* HR Support: Provide the first line of HR support within the business, owning the shared HR Team inbox and responding to enquiries, or assigning them to others, to ensure timely and consistent application of HR delivery in accordance with policies and procedures, as well as our company culture.
* On/Offboarding: Coordinate the on/offboarding processes, including conducting HR inductions and exit interviews, in order that these functions serve to both enhance employee experience and provide useful insights for the business.
* Employee Experience: Creating and implementing employee surveys to address employee experience. Arranging and supporting the events calendar to provide employees with internal and external events. Both corporate and companywide team building. Launching yearly Check-ins /appraisals to seek 360 feedback on employee experience.
* Recruitment: Recruitment – Appreciating the and understanding the resourcing requirements across the business, screening candidates, completing first stage culture and expectation screening calls. Administration of recruitment tests as required. Sharing feedback and findings with necessary parties such as HR Manager / LM with a view to continuing the recruitment process
* Data and systems: Ensuring monthly HR payroll processing and pensions responsibilities and the maintenance of accurate and up-to-date People data and systems, including our HRIS and HR folders. This includes accurate and timely logging of data that impacts monthly payroll changes.
Person Profile & Behavioral essentials:
* A minimum of 3 years of experience working in a similar HR role with hands-on knowledge of HR best practice.
* Ability to quickly establish credibility and effective working relationships with various stakeholders at all levels across the organization.
* CIPD qualification Level 3 or 5
* Experience using ADP Payroll and or Moorepay HRIS Platform.
* Strong Excel, V-Lookup Word, MS Forms and Power point skills
* Strong data analytical skills.
* Strong time management, planning and organising skills.
* Ability to appreciate sensitive information with integrity and discretion.
* Adaptive learner and adaptive thinker, who can apply prescribed guidelines or procedures to resolve problems.
* Able to work both independently & as part of a wider HR team with only a moderate level of guidance.
* Flexible and able to manage, and prioritize, multiple tasks running simultaneously.
* Excellent written and verbal communication skills, including strong 'active listening' and the ability to communicate and build trust with employees and people of all skill levels and abilities.
* High emotional intelligence and sound professional judgement
What do we do?
Eckoh's Customer Engagement Security Solutions help our clients to take payments and transact securely with their customers through all engagement channels. The solutions, which are delivered globally through our cloud platforms and protected by multiple patents, remove customer's sensitive personal and payment data from client's contact centres and IT environments. They provide merchants a simple and effective way to reduce the risk of fraud and data breaches, become compliant with security regulations, as well as enhancing their brand and increasing customer satisfaction.
Our culture:
Our values sit at the heart of the culture at Eckoh:
We encourage and support everyone to grow with Eckoh
We challenge, listen, and are open minded to change and suggestions from others
As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients
We take personal_ ownership _to strive for excellence in whatever we do
We are welcoming, embrace diversity and respect each other in a spirit of true humanity
Eckoh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Our Vision:
We care about making the world secure and we believe everyone should be able to trust every brand and engage without risk.
Join Us
Eckoh is full of friendly, energetic, innovative, and creative individuals, who are proud to be a part of our unique success story.
So, if you want to join a fantastic team, dedicated to delivering a world class service to enterprise level clients, then you should consider working here at Eckoh.
Job Type: Full-time
Pay: From £35,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Free flu jabs
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
* Work from home
Work Location: In person