Success Factors Implementation SME (Service Management Processes & Performance Metrics)
12 Month Contract (Initial)
Warwick
Hybrid Working
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
We are happy to be recruiting for one of our high-profile utilities clients. They are currently looking for a Success Factors Implementation SME to join them for an initial 12-month contract. However, there may be scope for extension or even a more permanent opportunity.
Job Purpose:
In this role, you will play a crucial part in supporting the re-implementation of Success Factors within the organisation. The successful candidate will be responsible for driving efficiency, optimising service management processes, and establishing robust performance metrics to ensure the successful deployment and ongoing effectiveness of Success Factors and integrated tech stack.
Key Accountabilities:
Service Management Processes Optimisation:
1. Assess current service management pro...