We're looking to recruit a sensitive and empathetic Banks Receptionist to play a fundamental role indelivering a professional reception service to all our patients, staff andvisitors.
Contract: Bank
Salary: Band 2,£12.47p/h
WorkingPattern: Provide absence cover between Monday-Friday, as and when required/available
Working hours are 4.5 hour shifts, from 08:00-12:30 or 12:30-17:00. You may be requestedto start at any time between 08:00-17:00.
Based at: Heald Green
Call toaction - How to Apply
If you would like to contribute to making a difference for amuch-loved charity, we'd love to hear from you.
Please contact MarkFletcher at mfletcher@sah.org.uk ifmore information is required.
Applicantsmust be authorised to work in the UK. We are not able to offer sponsorship atthis time.
The successful candidate will be subject to a Standard/EnhancedDBS Check, the cost of which is covered by the hospice. Any post holder withinthe organisation will be expected to undertake safeguarding trainingappropriate to their role and adhere to safeguarding policies and procedures.All staff must work in accordance with their statutory roles andresponsibilities in relation to safeguarding in accordance with the WorkingTogether to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty2015.
We reserve the rightto close and interview prior to the dates outlined below.
ClosingDate: 22/08/2025
Interview Date: Date TBC with at least 5 days noticeprovided
Main duties of the job
We are looking to recruit acompassionate and professional individual to join our team as a receptionist.In this customer facing role, you will be the first point of contact forpatients, visitors, and staff, so a warm and empathetic manner is essential.You will need to demonstrate strong communication and organisational skills,and be committed to supporting the smooth and welcoming operation of thehospice.
Providea courteous, professional and caring first impression of St Ann's Hospice.
Meetand greet patients and visitors into the hospice and deal with enquiries in anefficient, polite and courteous manner providing a caring, considerate serviceto everyone.
Answertelephone queries and take messages where appropriate, transfer calls anddirect visitors to the correct location.
About us
At St Ann's, there's one thing that motivates us, and that'sproviding excellent care and support to those living with or affected bylife-limiting illnesses.
We're continuously developing our plans for delivering outstandingperson-centered care that is innovative and evidence- based and to ensure StAnn's is in the best shape possible for future generations.
You'll be challenged, inspired and empowered to help us achieveour purpose and to play your part in making a difference.
Bank staff are entitled to 5.6weeks holiday per year, including bank holidays. Entitlement is calculated on apro rata basis depending on the number of hours worked
* Contributory pension scheme up to7% matched contribution
* Free parking
* Discounted lunches on site
* Meaningful work, making adifference in the lives of others
* IIP accredited employer creatingthe right environment for everyone to thrive and reach their potential
Job responsibilities
The Receptionist will:
* Providea professional first impression of the hospice
* Work closely with the nursing team announcing patient arrivals
* Communicate with all departments regarding visitor arrivals
* Safeguard patient and visitor confidentiality at all times includingadherence to Data Protect Act following GDPR
* Provide information on services and retail products
* Ensure goodknowledge of the hospice and be able to answer queries or questions as required
* Assistother departments as required, work permitting
* Completeall required training
* Providean excellent level of customer service
* Ensurethe Reception area is free from clutter
Person Specification
Qualifications
* A general level of education to GCSE or equivalent
Experience
* A commitment to developing IT and digital skills
* Experience of working in a customer service role
* Flexible to cover other duties when required
* Experience of working in a reception role in a similar environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.47 an hourBand 2 Competency Based Framework
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