Lead the platforms that keep the council running, and help shape our digital and AI future.
Enfield Council is delivering an ambitious Digital, Data and AI strategy to transform how residents and staff experience council services. We’re looking for an experienced, pragmatic leader to take ownership of the business applications and customer platforms that sit at the heart of a modern local authority.
This is about running what matters today, while modernising for tomorrow.
The role
As Head of Business Applications & Customer Platforms, you’ll lead the teams responsible for the council’s core line‑of‑business systems, integrations, web platforms and digital channels used by residents every day. From statutory services and frontline operations to insight, decision‑making and customer journeys – these are the platforms that keep Enfield moving.
On a typical day, you might be:
1. Working with services to resolve issues or plan changes to critical systems
2. Challenging legacy and shaping the roadmap to simplify, modernise and reduce risk
3. Ensuring platforms are secure, resilient, accessible and kept current
4. Managing suppliers, performance, budgets and competing priorities
5. Collaborating with infrastructure, networks, service desk, commercial and portfolio teams
6. Engaging senior stakeholders on risk, investment and improvement
7. Creating the space for your teams to innovate and improve how services work
What you’ll be responsible for
You’ll have end‑to‑end accountability for the council’s applications and customer platforms, including:
8. Operational leadership of mission‑critical business applications and web platforms
9. Keeping systems current and up to date, including lifecycle management, upgrades and decommissioning
10. Reducing legacy and technical debt while maintaining service continuity
11. Modernising the application and web estate, driving consolidation and rationalisation
12. Ensuring accessibility, resilience, security and compliance with public‑sector standards
13. Supplier and contract management, ensuring value for money and service quality
14. Leading high‑performing, multi‑disciplinary teams, developing skills and capability
15. Supporting digital, data‑led and AI‑enabled services, ensuring platforms are ready to evolve
This is a hands‑on leadership role in a large, politically aware organisation. You’ll balance operational excellence with transformation, acting as an escalation point when needed and deputising for the Head of Operations & Architecture at times.
What we’re looking for
We’re looking for someone who:
16. Understands the realities of running complex, business‑critical systems in a council or similar environment
17. Has strong experience across applications, integrations and web platforms
18. Knows how to keep platforms stable, secure and compliant while driving change
19. Is confident managing suppliers, budgets and competing priorities
20. Can lead, motivate and develop teams through change
21. Understands how data, digital and emerging technologies – including AI – can improve public services
22. Is comfortable working with senior stakeholders, elected members and partners
If you’re motivated by modernising public‑sector platforms, reducing risk, improving customer experience and enabling better outcomes for residents, this is a role where you can make a real and visible impact.