Salary & Benefits
SALARY: £38 - 45k P.A. + Bonus Scheme. 25 days holiday, plus bank holidays. Company Car / Car allowance. Employee Referral Scheme (£1000). Company Pension Scheme. Life Assurance (4 times Basic Salary). Employee Scholarship Scheme. A Central Benefits Platform offering a wide variety discounts. Health & Wellbeing Resources. Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence.
What You’ll be Doing
You will report directly to the Head of Regional Service. As an Operations Manager you will lead our field operational activity and associated business processes in the delivery of planned, reactive and corrective service, maintenance and works within the Fire and Security Value Stream. You will also have overall accountability to lead and develop our teams to ensure optimised productivity and service delivery to achieve sustained profitable growth.
* Customer ownership of customer portfolio and deliverables
* Proactively meet with customers to nurture relationships
* Manage people matters
* Manage training, development, talent and succession
* Ensure compliance with Health & Safety audits
* Lead a safety‑first culture adopting a target‑zero mindset where all are accountable for safety
* Drive momentum on completing inspections by month due
* Review engineer performance and productivity
* Review customer contracts
* Drive sustainable growth and profitability
What We Would Like You to Bring
* Natural communicator with ability to build rapport with customers and team
* Solution/results-focused – strive to understand and resolve potential issues to drive business growth
* Prioritise workloads & multitask effectively – work with a number of Engineers & customers at any one time
* Open-minded and willing to learn – thrive in a fast‑paced, ever‑changing environment
* Solid IT literacy – proficiency with multiple systems, including in‑house portals and Microsoft systems
* Highly organised – planning or scheduling experience beneficial but not essential
* Fire and security experience – knowledge of systems and standards
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