Great opportunity for an IT Support Engineer to join the ShopFloor Support Team of one of the most prestigious names in aviation and be part of team supporting manufacturing critical applications. The job is to be employed by Lithe directly and placed into the onsite team on an ongoing basis. The position is 100% onsite in either Bristol or Chester. • Day to day incident monitoring and resolution (Service Now preferred) • Interaction with client (IT & Business users) on functional issues • Triaging of issues and coordination with cross functional teams for timely resolution • Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) • Maintaining agreed SLA levels and assuring Quality of delivery at all times • Adhere to shift rotation plan and Operating model • Interaction with SME’s on functional issues • Coordinat e communications between suppliers, OEM, and other IT stakeholders for their particular area Requirements • IT endpoint knowledge, applicable on production lines, plus endpoint support. • Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points • Interaction with Team members for knowledge sharing, knowledge transition and issue resolution • Stakeholder management, share regular updates and assist in preparing operational reports • Triaging of issues and coordination with cross functional teams for timely resolution • Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) • Maintaining agreed SLA levels and assuring Quality of delivery at all times • Adhere to shift rotation plan and Operating model • Interaction with SME’s on functional issues • Coordinate communications between suppliers, OEM, and business stakeholders for their particular area • Tracks and report progress to stakeholders • Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes Must be a UK citizen for security clearance purposes Benefits Salary is open at this stage. However please be aware that it is a tight market and salary requirements too far above market rates may reduce the likelihood of your being successful.