This job is with Santander UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
SCUK Fleet Operations Executive (12 month FTC)
Country: United Kingdom
Santander Consumer Finance is one of the UK's Leading Motor Finance companies and we are currently looking for an organised Fleet Operations Executive to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract.
In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer's vehicle fleet or an individual customers car.
Typical daily tasks will include processing incoming post, fines and email enquiries, V5 management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams/other areas of the business. You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing.
Please note this role is a hybrid role with at least 3 days a week in the Newport Pagnell office for the first 6 months, after this time you will move to working in the Milton Keynes office.
Responsibilities:
Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI's
Answering calls received and dealing with enquiries in a timely and efficient manner
Ensuring that accurate records are maintained using a combination of fleet systems
Carrying out a variety of fleet operational activities
Producing reports and management information
Managing customer enquiries
Support the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents)
Competent filing and organization to keeping the department shipshape. Whilst ascertaining archiving rotation is being maintained to high calibre
Handling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients. Ensuring KPI's are on track
Attending of court to sign statutory declarations or supporting of justice summons
Updating and maintaining client contacts for appropriate processes
Preparation of invoices and paperwork
Assisting with the drafting and implementation of effective policies and processes regarding fleet operations
Sending and maintaining monthly reporting requirements adhering to KPI's
Updating and maintain spreadsheets
Assisting with the processing of payments
Assisting our Third-Party supplier with the arrangement of the collection of the vehicle
Preparing end of contract billing
We're looking for people who have:
Previous collections experience (preferred not essential)
Customer services experience
Strong negotiation skills, and tenacity when negotiating for a pre-determined outcome
An understanding of the importance of discretion/professionalism when dealing with sensitive financial matters
A confident telephone manner
Attention to detail as well as sound numeracy skills
Ability to work under pressure
Confidence in decision making
Computer Literacy/MS office skills (including Outlook/Excel/Word etc)
A persuasive, persistent and self-motivated attitude
We have a range of benefits available which include:
Competitive salary of £24,500 - £26,000 (dependent on skills & experience)
25 days holiday per annum, plus bank holidays
Annual bonus based on personal and company performance
£500 flexible benefit allowance
Generous pension contributions
Employee assistance programme
Sharesave scheme
Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Other things you need to know:
The hours for this post are 09:00-17:00 across Monday to Friday
The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered)
You will be required to work full time in the office during your training period until you are at the required standard to start working on a hybrid basis (this will be line managers discretion)
Inclusion
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.