Key Service Accounts Administrator Location: HybridDepartment: Sales – Key Service AccountsHours: 37 Join a Purpose-Led Tech Company Driving Sustainability Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we’re growing. We’re looking for a hands-on, motivated Key Service Accounts Administrator to join our Sales team. If you care about doing meaningful work, enjoy being active, and want to develop your skills in a fast-paced environment, this could be the perfect role for you. What You’ll Do As a key member of our team, you will contribute to our end-to-end operations and support the delivery of high-quality, sustainable IT services. Your responsibilities may include: Core Responsibilities Carry out daily operational tasks to support the team and wider business.Deliver excellent customer service internally and externally. Support the movement, processing, or administration of IT equipment and materials. Maintain accurate records and use company systems to update information. Follow internal procedures, health and safety guidelines, and compliance standards. Contribute to continuous improvement and lean working practices. Deliver excellent customer service to families supported by Family Fund, handling all enquiries with empathy and professionalism. Meet all service level agreements (SLAs) set out in the Family Fund contract, including first contact times, order placement deadlines, and delivery scheduling. Maintain accurate and comprehensive records of all interactions, using both internal systems and the Family Fund customer portal. Communicate effectively within the Key Service Accounts team and with other internal departments to support smooth contract delivery. Prepare and assist with data for forecasting, reporting, and historical analysis for internal use and for Family Fund. Uphold company values, internal processes, safety procedures, and sustainability commitments. Role-Specific Tasks Respond to incoming calls and emails from families, resolving queries related to orders, products, upgrades, and deliveries. Place orders within required contractual timeframes and arrange deliveries within agreed deadlines. Liaise with couriers, the purchasing team, warehouse staff, and logistics teams to support timely fulfilment. Manage and update the Family Fund customer portal, ensuring accuracy at all times. Make detailed notes of every customer interaction in the internal database. Respond to Family Fund’s contracts team within 24 hours regarding family and order queries. Process upgrade payments from families securely and accurately. Ensure inbox emails are cleared daily and support daily delivery arrangement targets (minimum 25 when stock allows). Contribute to team meetings and business discussions, raising issues or suggestions. Support internal communication by being a focal point for customer-critical information from other departments. Comply with all internal quality, management, and safety processes. Undertake any ad hoc duties or projects as requested by the Partnership Manager. Why Join Us? At Converge UK, you’re not just doing a job—you’re contributing to a company with purpose: Our Values Empowering Our People – We invest in your growth. Sustainability & Community at Heart – Your work directly supports our environmental impact goals. Customer-Centric Excellence – You’ll help deliver solutions that make our clients better and faster. Partnerships Built on Trust – Work in a supportive, collaborative team environment. What We Offer A varied role with opportunities to learn across multiple areas. Training to develop multi-skilled capability within your department. A supportive team culture that values safety, efficiency, and personal growth. Opportunities to expand your skills in IT hardware, logistics, refurbishment, systems, or customer service. Wellbeing support with our Help at Hand employee app and an optional health cash plan. Holiday buy scheme—purchase up to 5 days of annual leave (T&Cs apply). Ready to Apply? If you’re enthusiastic, hands-on, and eager to be part of a company making a real impact in sustainable technology, we’d love to hear from you. Apply today and grow your career with Converge UK.