We are currently looking for a Repairs Coordinator to join the Repairs Team. This is a customer-facing role responsible for the administration and control of all customer products returned to PDUK for repair or upgrade. The successful candidate will:
* Manage and resolve customer issues, ensuring compliance with PO requirements.
* Work with the repairs team to maximize revenue and ensure customer satisfaction.
Your key tasks will include:
1. Order Management, including quotes, PO reviews/updates, ERP entries, and maintenance to reflect customer requirements.
2. Providing suitable material and planning support to enable timely repairs.
3. Providing regular updates to key customers regarding repair progress.
4. Cost tracking and reporting to ensure appropriate repair pricing and timings.
The successful candidates will have:
* Excellent organisation and communication skills.
* Previous experience in customer-facing roles.
* Good problem-solving skills and the ability to work well in a dynamic environment.
Previous ERP experience, MS Office, export controls, and electronics manufacturing knowledge are desirable but not essential. Training will be provided to support the successful applicants in their new roles.
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