As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods.
Whatyoullbe doing
1. Handling tenancy-related queriesin accordancewithcontractual requirementsand Great Places policies and the Service Delivery Framework.
2. Providing direct tenancy support in our capacity as a landlordto ensuretenancy sustainment.
3. Ensure the effective marketing of vacant homesin accordance withGreat Places policies andallocateproperties thatmeet the needs of the customer and thebusiness.
4. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers toidentif...