Your Responsibilities Shall implement and work to all applicable regulatory and quality requirements as stipulated within the KeyMed Quality Manual, Quality Policy, and Quality Objectives. Shall implement and work to all applicable Health, Safety and Environmental requirements as stipulated within the HSE Manual, HSE Policies, and HSE Objectives. You will prepare complex pricing offers, raise Service Contract proposals (contracts) and compose customer correspondence You will be responsible end to end management of your Service Contracts. You will be involved with post contract management and performance monitoring You will support field-based staff with regard to various administration tasks You will manipulate large data sets using Excel and Qlikview You will be responsible for updating & maintaining data within corporate business systems and Microsoft Excel spreadsheets You will be answering incoming telephone calls and dealing with general customer queries You will Provide support to other areas within the department as required You will undertake ad hoc analysis and tasks as and when required Your qualification You have a minimum of 2 years’ experience working in a complex administrative role. You have prior experience being a part of a customer support team and understand the needs of a customer You have experience collaborating with peers and forming agreements across cross-functional teams. You are skilled at explaining complex information succinctly and clearly. You will be able to manage effectively multiple work streams, whilst keeping the customer focus at the highest level. Your competencies Patient Focus - We put patients at the heart of everything Integrity - We do the right thing Innovation - We look for new ways to make things better Impact - We take accountability and get things done Empathy - We care for one another and work together Your Benefits In addition to a competitive salary, you will receive a generous annual leave entitlement You will be eligible to receive private medical cover Comprehensive company pension scheme You will receive an annual health check with BUPA, funded by us Employee Assistance Program to support your health, mental and emotional-wellbeing At our HQ, we have a subsidised staff restaurant and free parking Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers Further Information Valuing diverse perspectives and lifestyles is closely aligned with our core values. We would therefore like to encourage all candidates to apply - regardless of gender, nationality, ethnic and social origin, religion, age, disability, sexual orientation, marital status, identity or conditions and restrictions which cannot be shown.