Customer Fulfilment Manager
Location: Stafford, UK
Salary: £40,000 – £50,000 + profit share bonus scheme, free lunch, car/allowance following probation and more
We are recruiting for a hands-on Customer Fulfilment Manager to join a fast-growing environmental solutions company. This newly created role will have full responsibility for all customer delivery operations, managing a small team (including a Project Engineer) to ensure every order/project is delivered on time, within budget, and in full compliance with contractual requirements.
The ideal candidate will come from a hire industry background, possess a technical mindset, and be accustomed to working hands-on while managing a small team in a fast-paced operational environment. You will be comfortable engaging directly with customers, suppliers, and colleagues at all levels to ensure high-quality delivery and commercial performance.
The role is both customer-focused and commercially driven, combining daily operational involvement with process optimisation and cost management.
Key Responsibilities:
* Lead, mentor, and manage a small fulfilment team
* Oversee the full delivery cycle from order handover to customer sign-off
* Coordinate resources, deliveries, and site attendances
* Maintain strong customer relationships and proactive communication
* Ensure delivery meets scope, quality, safety, budget, and timeline requirements
* Monitor KPIs, track fulfilled revenue, and report on performance
* Manage variations, recover costs, and mitigate risks early
* Resolve customer issues quickly and implement preventative measures
* Liaise with sales, engineering, technical, and finance teams to align priorities
* Drive continuous improvement in delivery processes and customer experience
* Maintain accurate project documentation and records
Requirements
* Previous experience working within a Customer Centric environment
* Ideally experience of managing a small team
* Experience of working within equipment hire would be advantageous
* Happy to be hands on and support the team
* Positive can do attitude
* Being technically minded person would be advantageous
Benefits
* Salary: £40,000 – £50,000 per annum
* Profit Share Bonus Scheme (Growth By Sharing)
* Free daily lunches and refreshments
* Holiday purchase scheme
* Company vehicle or allowance
* Personal Prosperity Plan support
* Bupa confidential mental health and wellbeing services
* Annual flu vaccinations and occupational health assessments
* World-class training via UBT and LinkedIn Learning
* Modern, fully refurbished workplace
IND25