Customer Success Engineer
Harwell Campus, Oxfordshire | £30,000–£45,000 | Up to 50% international travel
Quantum Detectors designs and delivers advanced detector technology used in X-ray and Electron Microscopy applications at the world’s leading research facilities. Our products help scientists push the boundaries of what’s possible, from materials science to medicine to next-gen energy research.
We’re looking for a curious, hands-on Customer Success Engineer who loves solving problems, enjoys working closely with people, and is excited by a role with significant international travel. If you're energised by technical challenges and human connection, you’ll thrive here.
Join a friendly, science-driven team helping world-leading research facilities get the best out of cutting-edge detector technology. If you love hands-on technical work, solving problems, meeting people, and travelling the world then this is the role for you.
What you'll do
Install, commission, and acceptance-test detector systems (on-site and remote)
Deliver training to users after installation
Troubleshoot hardware and software issues
Own customer support cases from first contact to resolution
Escalate complex issues to engineering teams
Maintain clear documentation and service records
Spot recurring issues and work with teams to improve reliability
Travel internationally to research facilities (up to 50%)
What we're looking for
Hands-on experience in technical support, service, or maintenance
Confident with oscilloscopes, test equipment, Windows & Linux
Strong communicator who enjoys working with customers
Proactive, detail-focused problem solver
Bonus: experience with scientific instrumentation, programming, or radiation safety
What we offer
£30,000–£45,000 DOE + discretionary bonus
30 days holiday + public holidays
Enhanced pension
35-hour week
Harwell Campus facilities: cafés, gym, sports clubs, social events
Training across installation, applications, and system integration
If you want hands-on engineering, global travel, and the chance to support scientific discovery - we’d love to hear from you.
No agents, please.
REF-(Apply online only)