Posted: 15 June
The role
Senior Casework OfficerBelfast City CentreSalary: £27,897 - £28,483 per annum Contract: Interim Hours: Full-Time Start Date: Immediate Start AvailableThe OpportunityA respected public sector organisation in Belfast is seeking to appoint an experienced Senior Casework Officer on an interim basis. This is an excellent opportunity for a highly organised professional with strong administrative, case management and customer service experience to join a busy team responsible for assessing and managing complex casework.The successful candidate will play a key role in reviewing complaints and enquiries, gathering and assessing evidence, communicating decisions, maintaining accurate records and supporting investigative processes.Key ResponsibilitiesAssess incoming cases and determine eligibility against relevant legislative and procedural requirements.Review complex information and make evidence-based decisions within established timeframes.Obtain and analyse information from a range of stakeholders to support case assessments and investigations.Prepare detailed written correspondence and decision letters.Provide advice and assistance to members of the public and key stakeholders.Manage a varied caseload while meeting performance targets and service standards.Maintain accurate records using electronic case management systems.Produce reports and monitor data to support operational performance and quality standards.Support investigative teams with enquiries, meeting arrangements and administrative activities.Respond to telephone, email and written enquiries in a professional and timely manner.Contribute to continuous improvement initiatives and service development.About YouApplicants should be able to demonstrate:A-level qualifications (or equivalent).At least 2 years' administrative experience within a busy customer service environment.Experience using case management or case handling systems.Experience collating, monitoring and reporting on data.Previous experience preparing detailed written decisions, reports or correspondence.Excellent attention to detail and commitment to accuracy and confidentiality.Strong organisational skills with the ability to manage competing priorities and meet deadlines.Excellent written and verbal communication skills.Proficiency in Microsoft Office applications, particularly Word and Excel.Ability to work effectively both independently and as part of a team.DesirableExperience interpreting legislation, policy or regulatory guidance to inform decisions.What's on Offer?Immediate start opportunity.Belfast City Centre location.Valuable public sector experience.Supportive and collaborative working environment.Opportunity to contribute to meaningful and impactful casework. For more information, please contact Ethan Boylan today. IND04Skills:Casework Officer case handling legislation dataWHJS1_NI
