Facilities Management Operative Purpose Maintains Arqiva's facilities, ensuring efficient and effective delivery of services such as cleaning, maintenance, catering, access and physical security, and energy management. Location: This role is based in around North East England covering Newcastle Upon Tyne, Durham, Sunderland and surrounding areas. We offer • Up to £28,000 base salary • Paid Overtime • Company vehicle • 6% pension contribution • Private Medical • 25 days annual leave • Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance • Training provided to support City & Guilds certifications Accountabilities • Supervise third-party service providers to ensure adherence to contractual obligations • Conduct regular inspections to ensure facilities are well-maintained and compliant with safety regulations. • Ensure physical security measures are in place and functioning effectively. • Respond/ provide 1st level support to and resolve facilities-related maintenance issues and emergencies promptly. • Perform planned site maintenance tasks and inspections on allocated sites / buildings across the Corporate and Technical estate • Complete all maintenance and repair electronic forms and attach required photos providing accurate information. • Perform site quality inspections on sites allocated to third party contractors. • Deliver building fabric, grounds maintenance, fence and gate repairs as required. • Deliver statutory site safety and compliance tasks e.g. Legionella, Fire, Asbestos • Maintain a Safety-First working environment with the wider team. • Respond to and resolve facilities-related issues and emergencies promptly. • Exceptional customer support and resolution feedback • Efficient time management within SLA / Productivity • Responsible for managing parts / inventory on their vehicles to enable 1st time fix Skills • Time Management - ability to manage time effectively and prioritise tasks in a fast-paced environment. • Communication skills - collaborate with cross-functional teams, present technical info and provide training or support • Project management - ability to manage one or multiple projects or project tasks and meet deadlines • Power and Environment skills • Site and Facilities Management skills along with tools and safety equipment e.g. Plumbing, Drainage, Painting, Carpentry, Bricklayer, roofing, landscaping and grounds maintenance, heating and boilers • Health and safety - Knowledge of health and safety regulations and best practices Knowledge & Experience • A professional certification in facilities management or a related field or related experience is advantageous. • Highly experienced in safely using a range of tools, equipment, and machinery relevant to the role. • Flexibility in working hours / locations, incl. emergencies • Practical expertise in maintenance tasks: plumbing, painting, carpentry, roofing, landscaping, and fencing, heating systems, boilers, drainage • Willing to upskill to take on new tasks • Successful history of managing van stock • Working knowledge of and able to apply Safety, Health and Environment legislation, policies and procedures • Clean driving licence