Challenge
SWARCO Smart Charging is a leading UK provider of electric vehicle (EV) charging infrastructure, helping to power the transition to sustainable transport. We are driving the shift to a greener future by delivering reliable and innovative EV charging solutions across the UK.
SWARCO The Better Way. Every Day. | Part of the Global SWARCO Group.
What you will do
SWARCO Smart Charging has many Electric Vehicle charging units installed throughout Scotland. Part of our responsibility is ongoing service support and planned preventative maintenance of these products. We have a new vacancy for a Service Engineer in Aberdeen and surrounding Areas.
Customer Support: Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end-users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
Service/Contract Tasks: Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business.
Remote Assistance: Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution.
Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference.
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Profile
What we are looking for
Strong technical aptitude with the ability to troubleshoot hardware, software, and network-related issues effectively.
Ability to support Local (Scotland) and National teams with installation, maintenance and bespoke client solutions, working as a part of a larger SWARCO team.
Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships with customers.
Flexibility to travel occasionally for on-site support and willingness to work outside regular business hours as needed to support customer needs.
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Benefit
What we offer
As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:
Competitive Salary (Overtime available)
Company Van (with Personal use) & Mobile Phone
25 days holiday plus the option to purchase more holiday.
40-hour work week
Additional Day’s leave – Birthday
Employee Assistance/Wellness Programme
Generous Employer Pension contributions
Life assurance
Employee discounts portal - Perkbox