Work Location: Office based – Team Valley, Gateshead
Job type: Full time, permanent
Hours: 37.5 hours
Salary: £ £30,000 per annum
Job Description
Who we are:
We're Team RH, a no-nonsense wellness brand based in the Northeast, on a mission to make sustainable fat loss achievable, affordable, and accessible. We don't do fluff, we do facts, accountability, and long-term success. But we're not just a wellness brand - we're a tech team, too. We built the Team RH App from the ground up, in-house, with one goal: give people tools that actually help. From food tracking and tailored coaching to goal setting and no-nonsense data, it's everything members need to stay on plan and make real progress.
We're real people, helping real people. No egos. No buzzwords. Just a smart product and a team that genuinely gives a s**t.
Role Overview
As the Performance team evolves into a full Growth function, we're looking for a Creator and UGC Coordinator to own the day-to-day operational work that keeps our growth engine running smoothly.
This role sits at the centre of paid performance, community insight, and user-generated content. You'll protect the Performance team from reactive noise, while ensuring real user feedback and proof feed directly into paid social, messaging, and conversion activity.
This is a hands-on role for someone who's comfortable juggling multiple workstreams, making judgement calls, and acting as the connective tissue between teams across Growth, Brand, MX, and Creative.
This role would be a great fit for someone who has previously supported or assisted within a marketing, growth, or community team and is now ready to step into clearer ownership. As the business grows, this role will grow with it - with opportunities to explore new ideas, improve how we work, and take on more responsibility over time. We're looking for someone proactive, motivated, and keen to develop alongside the team.
Key Responsibilities
Paid Comment Monitoring & Growth Support
Monitor paid ad comments across Meta and TikTok daily
Respond to or escalate:
Tech issues related by current members within ad comments
MX-related issues affecting paid social activities
Identify recurring FAQ's, objections or confusion affecting conversion
Flag messaging misalignment or opportunities for improvement back to the Performance team
MX Liaison (Growth-Related Issues)
Raise MX queries triggered by paid social activities
Work with MX/Brand Managers to ensure responses and macros are aligned across paid and organic
Chase unresolved issues that continue to surface within paid comment
Feed Learnings Back Into The Wider Team, To Enhance
Ad copy
Creative direction
Landing pages
Growth messaging
Marketing Inbox Management
Monitor the Marketing inbox for:
Marketing complaints and disputes
Opportunities with content creators
PR or charity requests
Personal message requests for the CEO
Tech feature requests
Route requests efficiently to relevant sub-functions within Brand, MX or Product
Ensure growth-critical issues are prioritised and nothing is missed
UGC & Transformations
Proactively source UGC from:
Social comments
Member groups
Tagged and mentioned content
Act as the face of the Marketing team when communicating with members and creators
Manage ongoing communication with content creators, including:
Briefing content requirements
Working with the Performance Marketers to create scripts
Coordinating timelines and deliverables
Organise creator incentives, including:
Free memberships
Free products
Paid content creation (where applicable)
Track And File
Consent forms and permissions
Usage rights
User-generated content and source context
Work Closely With The Internal Creative Team To
Storyboard and timestamp UGC
Structure content for paid ads, lifecycle and landing pages
Review edited content prior to publication to ensure:
Performance suitability
Platform compliance
Clear messaging
Required
Previous experience working within a marketing, growth, community, social or content role (agency or in-house)
Confident communicating directly with members, creators and internal teams
Strong organisational skills, with the ability to prioritise tasks and spot what needs action vs what can wait
Able to work independently, take ownership and know when to escalate issues appropriately
Previous experience in any of the following:
Comment monitoring
Community management
Inbox or request triage
UGC sourcing or creator communication
Familiarity with social platforms, such as Meta or TikTok from a brand or business perspective
An interest in how messaging, proof and feedback influence marketing performance and conversion
Benefits
Free On-site gym
Free parking
Casual dress
Pet friendly office (pooches often roaming)
Company events
Employee discount
Health & wellbeing programme
Company pension
If you're passionate about people, and ready to make a real difference, we'd love to hear from you.