As part of Fintel Services, we provide bespoke compliance and business support to directly authorised financial advice firms across Scotland, Northern Ireland and the North of England. Since 2000, we’ve delivered tailored regulatory guidance, file reviews, training and operational support to help firms strengthen professionalism, efficiency and profitability.
Role Overview
Internally, this role is called Senior Business Support Adviser, you will play an important role in supporting our member (financial advice) firms by delivering core services, maintaining strong working relationships, and helping to ensure compliance and operational efficiency.
What you'll do
* Deliver core services including Criminal Record Checks, and Credit Checks.
* Support oversight of the Training & Competency Service, including monthly data collation, workload monitoring, report completion, and quality checks.
* Assist with the delivery of the "Academy" by identifying opportunities with members and conducting discovery calls where appropriate.
* Support process improvements by identifying efficiencies and contributing ideas for enhanced ways of working.
* Help develop team product knowledge through continuous learning and knowledge sharing.
* Support the production of accurate management information and income tracking data.
* Maintain and review core service procedures to ensure compliance with FCA requirements and internal processes.
* Handle telephone and email enquiries within agreed service levels, delivering excellent customer service and supporting call quality reviews.
* Identify opportunities to provide additional support services to members.
* Act as a point of contact during periods when the Business Support Manager is unavailable.
* Participate in and help coordinate team meetings and project calls.
* Represent the Business Support team in cross-departmental meetings and support collaborative working across the business.
* Carry out quality assurance checks to ensure service standards are maintained and risks are identified early.
* Share knowledge and ideas to support continuous improvement across the wider team.
* Maintain professional knowledge through ongoing professional development.
* Strong written, verbal, and interpersonal communication skills.
* Experience within financial services.
* Excellent customer service skills, including relationship building and problem solving.
* Strong organisational skills with the ability to manage priorities and meet deadlines.
* Proactive and solutions-focused approach.
* Good IT skills, including MS Office and back-office systems.
* Knowledge of financial services compliance and business operations is beneficial but not essential.
Your approach
* Self-motivated and positive mindset.
* Ability to work effectively under pressure.
* Exceptional attention to detail.
* Strong communication and telephone skills.
* Curious and keen to learn.
* Desire to progress with relevant Financial Services qualifications - we'll support you with this!
Location
This is a hybrid role based at our Hamilton Office, Prospect House, Blantyre, Glasgow. You'll work in the office along side team colleagues 3 times each week: Tuesday to Thursday.
The office offers free on-site parking and convenient motorway access.
Right to Work
Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.
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