Business Operations Manager
Location: Nottingham & Mansfield
Reports to: CEO
Direct Reports:
* Head of Income Generation and Partnerships
* Business Development & Education Compliance Lead
* Data & IT Officer
* Business Support Officer
* Front of House staff
* Volunteers
About Switch Up
Switch Up changes lives. We provide individual, life-changing support to young people in communities affected by crime and violence. Through sport, mentoring, and personal development, we help young people improve their mental and physical wellbeing, build skills, and gain the confidence and motivation to reach their full potential.
Our work is driven by our values: Passion, Respect, Resilience, Excellence, Supportive. We pride ourselves on being innovative, inclusive, and relentlessly optimistic about the future of our young people.
Job Description
The Business Operations Manager (BOM) is responsible for providing strong leadership across all operational functions at Switch Up, ensuring that the organisation runs efficiently, meets compliance standards, and delivers high-quality services.
The BOM will:
* Embed Switch Up's vision, mission, and values across all operational areas.
* Oversee compliance and quality assurance across HR, finance, IT, communications, and business development.
* Ensure operational teams and community facilities operate safely, effectively, and deliver excellent outcomes.
* Support the CEO in achieving the organisation's strategy and readiness for growth.
* Lead, develop, and empower operational teams, fostering a culture of high performance and collaboration.
Key Areas of Responsibility:
1. Strategy & Development
* Work with the CEO and Trustees to develop and review the organisation's Business Plan.
* Develop and maintain action plans for internal operations, including HR, communications, compliance, IT, business development, and community sports facilities.
* Establish and maintain strategic relationships with funders, commissioners, partners, and stakeholders.
2. Leadership
* Lead recruitment, onboarding, supervision, and performance management for operational teams.
* Support Workstream Leads to develop, implement, and review team action plans and KPIs.
* Oversee new projects from concept to implementation, ensuring alignment with organisational goals.
* Foster a collaborative, supportive team culture across all operational areas.
3. Operations Management
* Ensure robust systems and processes are in place for HR, compliance, finance, IT, communications, and facilities management.
* Manage resources and suppliers efficiently to meet organisational needs.
* Act as the organisational lead for compliance, including HR, Health & Safety, GDPR, Alternative Provision, and funding contract requirements.
* Oversee facility management, including maintenance, safety procedures, staff scheduling, and cleanliness across sites.
4. Monitoring & Quality Assurance
* Lead quality assurance for all operational teams to ensure compliance and excellence.
* Monitor, collect, and report on performance data for Trustees, funders, and internal stakeholders.
* Ensure operational processes are efficient, cost-effective, and aligned with organisational values.
5. Finance
* Prepare and manage budgets in collaboration with the CEO and Finance Officer.
* Identify income generation opportunities to support long-term financial sustainability.
* Ensure all operational spending delivers value for money.
6. Marketing & Communications
* Support and guide the development of Switch Up's communications strategy.
* Promote Switch Up's work to local and national audiences through presentations, media engagement, and events.
* Ensure consistent messaging and visibility for all organisational initiatives.
7. Organisational Duties
* Work flexibly, including unsociable hours as required.
* Demonstrate commitment to Switch Up's values, strategy, and ambitions.
* Participate in training, performance reviews, and continuous professional development.
* Maintain compliance with all policies and contribute to ongoing process improvement.
Skills & Qualifications
* Significant leadership experience in operational management, ideally in charitable or community-focused organisations.
* Proven experience managing multiple teams across HR, finance, IT, communications, and facilities.
* Strong knowledge of compliance requirements, including Health & Safety, GDPR, HR policies, and funding contracts.
* Excellent organisational, planning, and administrative skills.
* Strategic thinker with strong problem-solving and decision-making abilities.
* Effective communicator, capable of engaging with staff, stakeholders, and external partners.
* Ability to work flexibly and manage competing priorities.
* IT proficiency, including Microsoft Office 365 and management systems.
* Commitment to equality, diversity, and inclusion.
Personal Qualities
* Passionate about youth empowerment, community development, and operational excellence.
* Resilient, adaptable, and solution-focused.
* Collaborative, approachable, and supportive leader.
* Strong attention to detail and accountability.
Requirements
* Enhanced DBS check.
* Right to Work in the UK.
* Commitment to safeguarding children and young people.
* Willingness to travel between sites in Nottingham and Mansfield.
What We Offer
* Opportunity to make a tangible impact on young people's lives.
* Supportive, collaborative team environment.
* Ongoing professional development and training.
* Company pension scheme.
* Access to free on-site gym facilities.
How to Apply
Please submit your CV detailing your suitability for this role and experience in operational management.
Switch Up is an equal opportunities employer and welcomes applications from all qualified individuals, including those with criminal records.
Job Type: Full-time
Work Location: In-person, Nottingham & Mansfield