At Sandwell Council we are committed to delivering excellent customer service and promoting a positive, collaborative work environment. We are currently seeking a Senior Income Officer to join our dynamic team. If you have a passion for managing income recovery, helping vulnerable customers, and driving continuous improvement, we want to hear from you. The Role: As a Senior Income Officer, you will be responsible for managing rent arrears recovery and overseeing income management processes. You’ll provide support and guidance to Income Officers, ensuring prompt action is taken on both current and former tenant debts, including low-level static debts and former tenant debts. You’ll also handle accounts in credit, assist with auditing accounts recommended for write-off, and manage Universal Credit Landlord portals and the 'breathing space' scheme. Additionally, you’ll play a key role in driving improvements within the team, promoting efficiency, and ensuring that the service operates smoothly. What You’ll Do: Provide day-to-day support to Income Officers ensuring smooth operations and best practice is followed Manage former tenant debt and low-level static current tenant debt, ensuring prompt and effective action. Oversee and manage accounts in credit, ensuring these are handled correctly Assist with the auditing of accounts recommended for write-off and ensure the process is completed accurately. Manage the Universal Credit Landlord portal and oversee the ‘breathing space’ scheme Work as part of a close-knit team to promote efficiency and improve service delivery. Drive change and innovation, suggesting and implementing improvements within the service area Maintain a customer-focused approach, ensuring excellent service delivery for all tenants What We’re Looking For: Literacy and numeracy Level 2 qualifications (or equivalent) At least 2 years’ experience in a rent arrears recovery or income management role Proven ability to provide support to others and manage a variety of income management tasks Experience dealing with both current and former tenant debt, including arrears recovery and auditing processes Knowledge of Universal Credit, the ‘breathing space’ scheme, and managing the Landlord portal Excellent communication and problem-solving skills If you’re looking for a role where you can lead by example, drive positive change, and make an impact within a dedicated team, we want to hear from you For an informal discussion, please email Sarah Scott – sarah1_scottsandwell.gov.uk Previous applicants need not apply. Interviews are anticipated to take place week commencing: 19 th May 2025 To apply please click the Apply Now link below.