Job descriptionMain PurposeThe post holder is our brokers/clients first point of contact. The person creates and builds a relationship with new and existing broker agents or customers to increase sales and revenue. They undertake the full range of administrative tasks required for the effective management of the Account Executives function and role within the businessKey DutiesReceive inbound sales and enquiry calls from Broker agents and/or inbound sourcesProcess new broker/client applicationsMake contact and liaise with broker or client on an ongoing basisBuild and maintain the relationship with the Broker agent or clientsEnsure all data provided is accurate and correct i.e. Clients name is correct along with contact detailsUpload all project details i.e. Floor Plans, elevations, site plan and any other supplementary information providedAll required information must be received and uploaded before it is moved to underwriting.Create a property tree, if necessaryMake sure all notes are clear and properly recorded and up to dateOnce the risk is received back from underwriting review premium and ensure the price is within the parameter guidelinesContact the broker/client once the quote is sentQuotes must be followed through to closureProvide Broker/client assistance on the next step of the process. This may be documents required before ICW can proceed further e.g. EPC’s, gas and electric certs, building control sign offs and IBG’s neededProvide quality customer service, including interacting with brokers/clients, answering customer enquiries, and effectively handling customer complaintsResponsibilitiesBuild and maintain client relationshipsTrack and record metrics throughout sales processMeet and exceed financial goalsUnderstand and keep up to date with industry and competitive landscape knowledgeSalary: £25,000.00-£35,000.00 per yearBenefits:Company pensionFree parkingLife insuranceOn-site parkingBonus schemePrivate medical insuranceReferral programmeQualificationsBachelor's degree 2-3 years of business experience in a customer relations/sales roleStrong written and verbal communication skillsStrong organisational skillsProficiency in Microsoft Office