Key responsibilities and qualifications
* Build and deliver complex end-to-end operating model change that enables BCB's strategy and commercial outcomes
* Lead cross-functional initiatives, coordinating colleagues across Coverage, Product, Operations, Technology, Chief Controls Office, Risk, Finance, People & Places and Legal
* Influence and align stakeholders on direction of travel, communicating complex ideas in clear and compelling ways
* Apply structured problem solving using qualitative insight and data to drive decisions and measurable outcomes
* Connect the dots across diverse inputs to produce coherent designs, crisp narratives and succinct storytelling
* Manage multiple initiatives in a fast-paced environment, balancing priorities to land the right solutions for customers and colleagues
* Confirmed experience of designing and delivering operating model change within the financial services sector and ideally within BCB
* Proven track record of analysing complex issues and translating insights into practical, commercially aligned recommendations.
* Ability to influence and engage senior stakeholders, communicating complex ideas clearly and gaining alignment across diverse teams.
* Experience working in fast-paced, transformation-focused environments, balancing multiple priorities and leading initiatives concurrently.
* Ability to integrate insights from business inputs (customer, commercial, operational, risk, technology) to build coherent solutions and compelling storytelling.
* A collaborative leadership style, comfortable working across functions to shape and deliver cross-business change.
About the role
Business and Commercial Banking at Lloyds Banking Group is on an exciting journey to become the leading UK digitally led relationship bank. With significant investment to transform the customer experience, the BCB Chief Operating Office is making it easier, faster, safer and more convenient for customers to do business through a strategy to digitise, diversify and transform our offering for businesses with turnover up to £100 million.
Within this, the Strategic Operating Model team plays a pivotal role. You'll join an encouraging and ambitious group that develops and delivers end-to-end operating model improvements across people, process and technology so BCB can meet its customer and commercial goals. The work is varied and fast paced with regular exposure to senior leaders, strong cross-bank collaboration and the chance to be a leader with vision at the forefront of high-profile change.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Benefits
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
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