Job information
Post No. STS0137 - Senior Civil Enforcement Officer
Full time, 37 hours a week within a shift rota, permanent
Newport City Council are responsible for the enforcement of the on-street parking restrictions throughout the whole Authority and also its off-street car parks.
As a Senior CEO you will support the Senior Technical Officer in the operational delivery of Civil Parking Enforcement and the supervision of the team, alongside also carrying out high visibility patrols across Newport enforcing parking regulations. This includes:
* Working with the Senior Technical Officer/Team Manager in the planning of the service ensuring resources are optimised and effective.
* Patrolling public streets and car parks to ensure that regulations are being followed and recording and issuing Penalty Charge Notices (PCNs).
* Monitoring enforcement standards, including the accuracy of the PCNs issued, to ensure compliance to procedures and quality standards.
* Being a primary point of contact providing technical advice on operational parking matters throughout the City, in accordance with enforcement legislation, financial and service targets set for the team.
* Explaining regulations when required to motorists and politely advising them about parking facilities
* Supervising staff in the team, working with them to achieve service objectives, ensuring enforcement of the relevant statutory regulations around parking and enforcement, whilst identifying any training and development needs of the team.
* Using equipment such as body worn cameras, Bluetooth printers, and mobile phones to record vehicles that are contravening parking regulations.
* Operating as an individual and with other team members to act as a Council ambassador.
The role involves patrolling on foot outside in all weather conditions. A full uniform will be provided which must be worn at all times.
Working hours are an average 37 hours per week within a shift rota covering Monday - Sunday working. Some bank holiday working will also be required.
A full driving licence is required as you will be expected to cover areas across Newport. A Council vehicle will be provided for deployment to outlying areas.
This post is exempt under the provisions of the Rehabilitations of Offenders Act (Exceptions) Order 1975 and is subject to a standard Disclosure and Barring Service check.
About you
Senior Civil Enforcement Officers will undertake patrols enforcing and advising on Parking Restrictions, as well as supervising the CEOs and working with the Senior Technical Officer to ensure the effectiveness of the new service. Therefore you will need to be able to communicate effectively with people, have the ability and confidence to deal appropriately with confrontation, alongside strong supervisory skills.
You will need to deputise for the Senior Technical Officer as appropriate and support with identifying improvements as the service grows. Experience supporting a team with change and identifying service improvements would be an advantage.
You will also have good road safety awareness, strong organisational skills, and knowledge of enforcement.
You will be IT literate to allow you to use the hand held computers necessary for the role and willing to work flexibly including weekends according to the rota. Working mostly outside, you will be happy to be outside in all weathers and a real team player.
In return for your commitment we offer an open, friendly working environment with the opportunity to complete a level 2 accredited qualification. Benefits include a generous annual leave entitlement, professional development, Local Government Pension Scheme and free limited on-site parking.
If you think you have the right skills for the role we look forward to hearing from you
Additional information
We offer a wide range of Company benefits, including:
* Local Government Pension Scheme
* Generous holiday entitlement: a minimum 25 days a year (plus bank holiday allocation), rising to 29 days after five years' service and 32 after ten.
* Access to a wide range of training and courses
* Benefits: Vectis card, childcare vouchers, cycle purchase and car benefit schemes
* Access to a Credit Union
* Discounts at council-owned leisure centres and swimming pools
For more information, please contact Wendy Norman )
We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.
Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.
Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.
Our values - Fairness for all, Making a difference, Being responsible, Working together
Ein gwerthoedd - Tegwch ar gyfer pawb, Gwneud Gwahaniaeth, Bod yn gufrifol, Gweithio gydan gilydd