Job Description
\n HR Support Analyst\n
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Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected.
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Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries.
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What you’ll do:
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First Line Support
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* First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system.
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* Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed.
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* Ensuring excellent customer experiences while assisting to and addressing user concerns.
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Troubleshooting and Issue Resolution:
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1. Investigating ...