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Do you thrive on delivering outstanding customer service?
The important stuff:
* Free health club membership (T&Cs apply)
* Discounts across The QHotels Collection
* Family & Friends discounts in hotels across The QHotels Collection
* Support with training & professional qualifications, including course fees!
* Various learning & development opportunities
* Access to an Employee Assistance Program – Hospitality Action
* Refer a friend scheme
* FREE parking
* And much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel. You’ll greet guests, assign rooms, take payments, and perform general administrative duties. Ensure all guest inquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
Passion for customer service, experience in a customer-facing role, conflict resolution skills, ability to work under pressure and multi-task, strong time management and organizational skills.
Curious to find out more?
Oxford Belfry Hotel & Spa is located in Thame, just outside Oxford and near the Cotswolds. Our hotel is a 4-star, 154-bedroom property with the Spires restaurant, bar & lounge area, and offers afternoon tea, private dining, and meeting and event spaces. Leisure facilities include a gym, pool, sauna, tennis courts, and a relaxing Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities. If you require any reasonable adjustments during the recruitment process, please let us know. We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.
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