Job Title: Desktop Support Specialist - Retail Environment
Location: Northampton, UK
Contract
12 months - Extendable
Role Overview:
We are seeking a Level 1 DSS Engineer with strong experience in retail IT environments, including POS systems, to provide end-to-end IT support. The engineer will ensure seamless operations across desktops, servers, networks, and retail point-of-sale systems.
Key Responsibilities:
* Deliver end-user IT support for desktops, laptops, mobile devices, and retail-specific equipment.
* Install, configure, and troubleshoot Windows 10/11, standard business applications, and POS software.
* Provide support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
* Manage user accounts and access rights in Active Directory.
* Perform routine server administration tasks, including patching and backups.
* Handle incident, problem, and service requests via ticketing systems (ServiceNow, Remedy, or similar).
* Support network devices (routers, switches, firewalls) at a hands-and-feet level.
* Troubleshoot POS systems, barcode scanners, receipt printers, and related retail hardware.
* Ensure POS software and hardware uptime, including upgrades, configuration, and integration with back-office systems.
* Provide VIP/Executive support as required.
* Collaborate with remote L2365 teams and vendors for escalations.
* Maintain accurate documentation and follow ITIL best practices.
Required Skills & Experience:
* 3+ years of experience in Desktop/Server/IT Support, including POS systems in retail environments.
* Hands-on experience with POS software, barcode scanners, and receipt printers.
* Strong knowledge of Windows OS, Windows Server, and Active Directory.
* Experience with Microsoft 365 administration & troubleshooting.
* Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
* Skilled in hardware troubleshooting (desktops, laptops, printers, retail peripherals).
* Familiarity with remote support tools and ticketing systems.
* Excellent communication and customer service skills, particularly in retail IT support.
* Fluent in English; local language knowledge is a plus.