Senior Pensions Administrator, Birmingham
Join a global company and be part of a dynamic team in Birmingham. We are looking for a detail-oriented professional committed to quality and customer satisfaction.
This hybrid role offers a flexible work schedule, combining 50% remote work with 50% in-office presence at our Birmingham location.
Responsibilities:
* Serve as a Subject Matter Expert (SME) for processes, clients, systems, and tools, ensuring proficiency in processing and checking.
* Monitor team activity, coordinate workloads in line with SLAs, and organize tasks effectively.
* Produce and analyze reports for internal and external stakeholders.
* Identify process issues and drive improvements and solutions.
* Implement changes to tools and documentation to support service delivery.
* Enhance processing knowledge and promote continuous improvement.
* Maintain and update knowledge documents, incorporating legislative changes.
* Share best practices through training and support.
* Participate in audits and support team performance.
* Lead and contribute to projects impacting team operations.
Qualifications:
* Experience in pensions administration.
* Strong team player capable of meeting deadlines.
* Excellent verbal and written communication skills.
* High attention to detail and commitment to quality.
* Proficiency in Word and Excel.
What We Offer:
* Training and development opportunities, including support for professional exams.
* Discretionary bonus, pension, and life assurance schemes.
* Private medical care, cycle-to-work scheme, and other benefits.
* Onsite gym and café, wellbeing days, and an inclusive work environment.
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