SIAM Lead (Service Integration & Management Lead)
Location: Warwick
Experience: 8+ years
Work mode: Hybrid
Key Responsibilities
1. SIAM Strategy & Governance
o Define and implement the SIAM operating model, governance framework, and processes.
o Establish end-to-end service accountability across multiple vendors and internal teams.
o Develop policies, standards, and procedures aligned with ITIL / ITSM best practices.
o Drive continuous improvement initiatives for service integration efficiency.
2. Vendor & Supplier Management
o Manage relationships with multiple service providers and vendors.
o Define and enforce SLAs, OLAs, KPIs, and governance structures.
o Ensure vendor performance aligns with contractual obligations and business expectations.
o Lead service reviews, vendor scorecards, and escalation management.
3. Service Integration & Delivery
o Ensure seamless coordination across infrastructure, applications, cloud, and security services.
o Own end-to-end service delivery and incident/problem resolution.
o Drive integrated service management processes such as Incident, Change, Problem, and Release Management.
o Ensure cross-functional collaboration across teams.
4. Operational Excellence
o Monitor service performance and ensure adherence to agreed SLAs.
o Drive automation, service optimization, and cost efficiencies.
o Lead root cause analysis and service improvement plans (SIP).
o Implement reporting frameworks and dashboards for stakeholders.
5. Stakeholder Management
o Act as the primary point of contact for senior stakeholders and business units.
o Communicate service performance, risks, and initiatives effectively.Align IT services with business priorities and transformation goals.
o Facilitate governance forums and leadership discussions.
6. Risk, Compliance & Security
o Ensure compliance with organizational policies, regulatory standards, and audit requirements.
o Identify risks in multi-vendor environments and implement mitigation strategies.
o Work closely with security and compliance teams to maintain data integrity and protection.
Required Skills & Competencies
Technical & Functional Skills
* Strong expertise in SIAM framework and multi-vendor environments.
* Deep knowledge of ITIL (v3/v4) processes.
* Experience with ITSM tools (ServiceNow, BMC Remedy, etc.).
* Exposure to Cloud (AWS, Azure, GCP) environments.
* Knowledge of DevOps, Agile, and automation practices.
Leadership & Behavioral Skills
* Strong leadership, team management, and conflict resolution skills.
* Excellent stakeholder and vendor management capabilities.
* Strategic thinking and problem-solving mindset.
* Strong communication and presentation skills.
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