Crisis Management Analyst SpecialistAre you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a globalmunity of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify theplex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.
Are you ready to make your mark? Then you sound like a Worldpayer.
Where you'll own it
EMEA
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What you will Own:
Worldpay's Enterprise Resilience organization is seeking a high calibre, entrepreneurially-minded Crisis Management (CM) Analyst - Specialist who enjoys making a difference in a high growthpany. The individual will have a passion for driving impactful global business resilience planning along with the desire to relentlessly champion best practices in a high-volume, dynamic environment. This role will support the execution of the Crisis Management program across the global organization.
This position is responsible for supporting day-to-day preparedness, response, and recovery activities of the Life Safety Crisis Management Program. Individual Serves as a partner in crisis management activities for internal business partners to strengthen Worldpay's overall operational resilience posture. Actively manages and escalates risk, people and office-impacting issues within the day-to-day role, to management.
1. Contribute to the development of program strategy and ongoing maturity of plans, playbooks, policies, standards, and procedures applicable to crisis response across thepany.
2. Coordinate response to incidents of minorplexity and scale (, support events). Support the management of incidents of moderate and severeplexity and scale. These could occur after hours and on weekends, so flexibility is a must.
3. Support the production of timely, accurate, andplete incident reporting for relevant stakeholders andmittees.
4. Assist in the design, coordination, and facilitation of Crisis Management exercises to challenge the teams, writing exercise summaries and conducting regular follow up with assigned offices.
5. Assist in the development of responses to exams, audits, or assessments from regulators, third-parties, internal partners, and auditors.
6. Championing CM awareness throughout the enterprise
7. Proactively work with Corporate Security partners to strengthen relationships, train security staff on CM protocols, enhance connection points to ultimately boost our collective ability to escalate and activate quickly and efficiently.
8. Track recovery metrics, risk items, and remediation plans, delivering regular and actionable reporting to leadership and stakeholders to ensure transparency and drive ongoing response planning enhancements.
9. Act as a ROW contact during actual incidents, coordinating the execution of response steps meticulously and documenting oues thoroughly for post-incident reviews.
10. Assist in the development, training and awareness and continuous improvement of the incidentmand system (ICS) to support proper incident management and escalations
11. Industry certification required Associate Emergency Manager (AEM), Certified Emergency Manager (CEM), Certified Business Continuity Professional (CBCP), Master Exercise Practitioner (MEP), FEMA Professional Development Series (PDS)
12. Support supplier and 3rd party resilience initiatives and projects.
13. Support system optimization of the ServiceNow program repository tool and Everbridge, the emergencymunications system.
QUALIFICATIONS
14. Bachelor's degree in Crisis Management, Emergency Management Information or Physical Security; In lieu of education, 6+ years of experience in Incident Management, Crisis Management, Emergency Management, Business Continuity, Information Security, Physical Security, or related field.
15. 5+ years of experience in a BCM/ITDR/CM or physical security environment and/or Payments industry business, military/public agency, business or technical project management, crisismunications experience
16. Must be a detail-oriented individual with an unrelentingmitment to accuracy
17. Strong project management skills; PMP a plus
18. Must possess a strong track record of collaboration and teamwork beyond direct-line reporting to ensure efficient relationship with ITDR and BCM teams as well as business unit staff across the enterprise
19. Demonstrated proficiency in data analytics, Power BI, databases, Excel, PowerPoint and other Microsoft Office tools
20. Must be able to work in a fast-paced, rapidly changing, and high-pressured environment
21. Highly developed problem solving and decision-making skills
22. Ability to effectivelymunicate with various levels of management and staff across the enterprise
23. High level of personal initiative, creativity and self-motivation
24. Excellent verbal, written and presentation skills
Worldpay perks - what we'll bring for you
We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.
• Apetitive salary and benefits.
• Time to support charities and give back to yourmunity.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program.
What makes a Worldpayer
At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify theplex and we're always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one globalmunity. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, weing new perspectives.