Supervisor - Chelsea
We are looking for a full-time Supervisor for our flagship Chelsea store. The store is situated on Pavilion Road, just off Sloane Square.
The ideal candidate will bring meticulous organisation, initiative, a good balance of independent spirit and teamwork, efficiency, profitability, drive and positivity to the business.
A day in the shop involves all sorts. This will include talking to customers, sharing product knowledge, demonstrating products, selling products, stock checking, processing deliveries of stationery ( the best bit ), restocking, cleaning, tidying, visual merchandising or answering the phone. Its varied, fast paced and fun.
We're nothing without our people and our customers rave about our team. You'll be joining a bunch of friendly, knowledgeable, passionate people, all with an outside interest in creation of some kind, from photography to songwriting. Everyone brings great chat to the shop floor because they're genuinely excited about creation and probably a little bit obsessed with stationery. We are looking for someone with existing retail Supervisor experience, or someone with at least 2 years retail experience who is looking to take the next step. If this sounds like you then join our club
Our aesthetic has earned us coverage by the likes of Wallpaper*, The Evening Standard, We Heart, Design Week, Cereal Magazine and Gestalten, so we hold ourselves to high standards of store maintenance.We love organisation and we keep our store immaculate.
This role would suit someone who is passionate about stationery, reliable and looking to pursue a career in retail. If you love working with people and enjoy being part of a small and hardworking team then please get in touch.
Papersmiths Perks
* Staff discount
* An extra day of holiday after 1 years service
* A 3 tier stationery allowance to use in our shop annually up to £300
* Free sweet treats when you hit store targets
* A brand ambassador scheme to join our founder on buying trips
Duties Include
Store Management
* Assisting the Retail Operations Manager in training, motivating and managing our team
* Assisting with recruiting new Papersmiths
* Follow our existing systems and introduce changes to make them more efficient and enjoyable
* Assisting Retail Operations Manager with holiday and absence management
* Supporting Retail Operations Manager with day to day running of the store
* Driving sales and meeting sales targets
* Managing instore systems including our POS, Lightspeed
* Ensuring the interior and exterior of the shop and stockroom are immaculate
* Enlist the help of others when needed to fix problems quickly
* Keeping stocked with necessary supplies
* Prepping, updating, replenishing resources and task sheets
* Customer service and making sales
* Banking and sales reporting
Inventory Management
* Processing deliveries
* Supporting Retail Operations Manager with annual stock checks
Visual Merchandising
* Take direction from our Head Office Team to create new displays
* Direct the refreshing and maintenance of displays as necessary ( daily - weekly)
* Assist with the installation of window displays
Skills Required
* Supervisor experience : 1 year ( preferred )
* Retail experience : 2 years ( mandatory )
* Commercially minded
* Customer centric with a positive attitude
* Confidence to demonstrate products
* Experience in sharing specialist knowledge with customers
* Excellent communication skills
* Visual merchandising skills
* Able to work weekends and holidays as required
Job Type
This is a permanent, full-time role based at our store on Pavilion Road, Chelsea. SW1X 0AW. Start date March 2026
To apply, please send your CV and covering letter including your availability, to our Retail Operations Manager, Alli at Good luck
Job Types: Full-time, Permanent
Pay: £25,000.00-£29,000.00 per year
Benefits:
* Additional leave
* Company pension
* Employee discount
* Free flu jabs
Ability to commute/relocate:
* Chelsea: reliably commute or plan to relocate before starting work (required)
Experience:
* retail: 2 years (required)
Work Location: In person