Overview
Hywel Dda University Health Board is seeking a Digital Product Specialist to join the Application Support team to manage a range of digital software applications through their life-cycle, providing high quality support and advice to users of key digital systems across the Health Board.
An exciting opportunity to join the Application Support team has arisen. The post-holder will work independently or as part of a team and must possess good written and verbal communication skills and the ability to meet deadlines.
Responsibilities
* Assessing and describing the business benefits of the product, ensuring requirements are in line with the business needs of the Health Board.
* Maintaining a good technical understanding of the product.
* Actively promoting the product’s benefits and implementation plan.
* Providing expert technical knowledge related to the development of the product.
* Management and coordination of any product system downtime across the Health Board.
* Ensuring software releases are properly scheduled and completed on time.
* Assessing the impact and implications of incidents and events, and reporting as appropriate.
* Responsible for the effective use of the product, providing user support and offering expert system advice.
* Communication and engagement with users on understanding requirements and workflow processes to design, develop and implement the product.
* Becoming the Health Board lead on the product and working closely with other product specialists to ensure links between other systems and products are made.
* Providing and developing expert system administration procedures for the product.
* Developing product related policies and procedures.
* Working with colleagues to develop training and support materials, and setting out training content.
* Ensuring that appropriate system configuration is maintained.
* Managing all elements of product testing, including the preparation of test plans and scripts and supervising testing where appropriate.
* The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Employer and services
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire and bordering counties. We have over 13,000 staff delivering primary, community, in-hospital, mental health and learning disability services. We work in partnership with local authorities and with public, private and third sector colleagues, including volunteers.
* Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
* Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; Tenby and South Pembrokeshire hospitals in Pembrokeshire
* Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
* 47 general practices (six of which are health board managed); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
* Numerous mental health and learning disability services
Job information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Hospitals and Health Care
Location: Swansea, Wales
Salary: £25,397 per annum
Contact: Chris Haines, Application Support Manager. Email: chris.haines@wales.nhs.uk
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