Join to apply for the Customer Success Director role at Patchwork Health.
This role is part of the Customer Success Team within the Client Operations Team, located in London, United Kingdom.
About the Company
Since 2016, Patchwork Health has helped organisations optimise healthcare staffing through integrated workforce management solutions. Their platform supports temporary staff banks, collaborative staff banks, rostering solutions, and an agency manager, assisting over 100 healthcare sites.
Base Pay Range
£60,000 + additional compensation.
Key Responsibilities
* Build and maintain trusted strategic partnerships with executive and senior stakeholders.
* Provide transformational support for senior stakeholders in utilising Patchwork’s solutions.
* Own account plans and ensure customer health across a defined territory.
* Drive renewals, upsell and cross‑sell opportunities, working closely with Revenue and Product teams.
* Collaborate with internal teams to improve service delivery and share customer insights.
* Maintain accurate account reporting and KPI coverage in the CRM.
Qualifications & Experience
* Demonstrable experience in account management or customer success within SaaS, driving revenue.
* Track record of growing and retaining enterprise customers.
* Excellent business‑partnering skills with executive stakeholders.
* Strong contract negotiation experience.
* Proficiency with CRM tools such as HubSpot.
* Tech‑savvy, adaptable, and self‑starter in fast‑paced environments.
Nice to Have
* Experience in a tech start‑up/scale‑up.
* Knowledge of NHS or healthtech workforce applications.
Benefits and Perks
* Hybrid and flexible workplace.
* Cycle Scheme, Tech Loan Scheme, Employee Assistance Programme.
* Personal Learning & Development Budget.
* Wagestream flexible income options.
* Dog‑friendly London hub and unlimited refreshments & games.
* Access to co‑working spaces across the UK.
EEO Statement
Patchwork is an inclusive employer committed to diversity, equality, and inclusion. Please refer to our website or contact the Talent Team for more information.
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