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As a Supervisor of a pub, your primary role is to oversee the day-to-day operations and ensure the smooth functioning of the establishment. You will be responsible for managing staff, maintaining high service standards, and ensuring customer satisfaction.
RESPONSIBILITIES:
1. Staff Management: Supervise and coordinate the work of pub staff, including bartenders, servers, and kitchen staff. This involves training new employees, assisting in scheduling shifts, and assigning tasks.
2. Customer Service: Provide excellent customer service and maintain a welcoming and friendly atmosphere. Address customer concerns or complaints promptly to ensure a positive experience for everyone.
3. Operational Efficiency: Monitor pub operations to ensure efficiency and adherence to policies. Manage inventory, order supplies, and maintain equipment.
4. Quality Control: Ensure all food and beverages meet quality standards, are prepared according to recipes, and maintain cleanliness, hygiene, and safety standards.
5. Sales and Revenue: Collaborate with management to increase sales through promotions, events, and upselling.
6. Training and Development: Provide ongoing training to staff, fostering a positive environment and teamwork.
7. Compliance: Ensure adherence to laws, regulations, and licensing, including responsible alcohol service and health protocols.
8. Financial Management: Manage finances, including cash handling, budgeting, and reporting on sales and profitability.
9. Marketing and Promotion: Work with marketing to develop strategies, utilize social media, and promote offerings.
10. Security and Safety: Maintain a safe environment, implement security measures, and train staff on emergency procedures.
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