Do you thrive in a fast-paced role where you're responsible for multiple tasks? Are you highly organised and known for your keen eye for detail? Interested in playing a key role in keeping some of the UK's largest vehicle fleets moving?
If your answer is 'yes' then keep reading.
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do.
You'll be reporting into our Driver line Team Leader and be part of the team who are the first point of contact for our customers who notice a defect with their vehicle. Whether that's a company car driver who's headlight is out or a commercial van driver who's dashboard warning lights have come on - you're the person they call. You'll be ensuring that the driver has their vehicle booked in for repair/investigation or, if needed, arranging for breakdown assistance quickly and professionally.
This is a part time role, 18 hours per week over 4 days. We operate a hybrid working approach whereby after an initial training period spent full time in the office, attendance of the Trowbridge office is a minimum of 3 days per week (one of these must be a Wednesday) .
You'll Also
Handle a high volume of inbound calls
Make contact with our garage network to book vehicles in for repair
Arrange hire vehicles were appropriate for our customers
Monitor the shared email mailbox and carrying out admin duties as required
What you'll bring.
You'll have customer service skills, as well as enjoy being on the phone and confident with both inbound and outbound calls. Your excellent communication skills and customer first mindset will see you go above and beyond to keep our customers on the road.
You'll Be a Great Fit If You
The ability to think on your feet
Great organisation skills
Able to remain calm and professional under pressure
A strong team player
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our Offer To You Includes
An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.