At Protec Fire and Security Group, a Bosch Company, we are excited to be expanding our international sales team and are looking for an International Sales and Export Admin Apprentice to join us. This role presents an exciting opportunity to learn and gain valuable experience in international trade. The successful applicant will be responsible for supporting the team and manager. Responsibiliites * Processing Orders: You will be responsible for inputting Purchase Orders from our clients on to the Sage ERP system and sending Order Acknowledgements/Proforma Invoices to confirm receipt. * Liaising with International Clients: Along with the rest of the team, you will be the point of contact for our international client base – dealing with queries/issues, providing lead times for orders over both email and telephone etc. Patience & understanding is key to this role given that English is a second language to the vast majority of our clients. * Updating the CRM system: You will assist in keeping the client records up-to-date, uploading all new orders to the CRM system under the relevant customer and adding important notes where necessary. * Filing Proof of Exports: You will be responsible for obtaining Proof of Exports from carriers and filing them with the relevant orders. * Organising Shipments: You will arrange collections for smaller shipments using fast-parcel services such as DHL & FedEx and you will also liaise with carrier companies to organise collections of larger shipments. * Collaborate with the Export Manager and help to promote new processes within the department. * Support the Export Manager in updating the Price Lists where necessary. Qualifications: Five GCSE or equivalent, level 4 or above (ideally) Experience/Skills: Previous experience of working in an office Great telephone manner Essential Interview Excellent oral and written communication skills Organised Patient Excellent attention to detail Competent using Microsoft Office packages including Word, Excel and Outlook Excellent interpersonal skills and the ability to work as part of a team Demonstrates strong initiative Other Takes pride and responsibility in your work Enthusiasm and willingness to learn