Staff Experience Advisor (Wellbeing Specialist)
At North West Ambulance Service, our people are there for others at their most vulnerable. This role is about being there for them. We are looking for a wellbeing professional who believes that staff experience matters, that healthy cultures do not happen by accident, and that meaningful support can shape how people feel, grow and thrive at work.
This is a rare opportunity to influence wellbeing across a large, diverse and operationally demanding NHS organisation. You will lead the development and delivery of evidence-based wellbeing initiatives, training, resources and interventions that support colleagues and managers alike. Working closely with the Staff Experience Advisor (Engagement Specialist), HR colleagues and operational leaders, you will use staff feedback, insight and data to shape priorities, strengthen manager capability and ensure our wellbeing offer continues to respond to the changing needs of our workforce.
Main duties of the job
We are looking for someone with credibility, strategic awareness and the confidence to turn ideas into action. You will need to build strong relationships, work across professional boundaries and influence at all levels, while keeping equality, inclusion and continuous improvement at the centre of your approach. This is a role for someone who understands both people and systems and wants to use that knowledge to create lasting change.
For the right person, this is more than a job. It is an opportunity to improve the working lives of the people behind one of the NHSs most vital services. If you are driven by purpose, care deeply about wellbeing and want to help shape a more supportive, inclusive and compassionate experience for those who dedicate their lives to helping others, this could be the role for you.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job responsibilities
Please ensure you read the attached Job Description & Person Specification in full before applying.
Interviews due to be held W/C 4th May 2026
Person Specification
* .Competent in advanced use of MS Office - Word, PowerPoint, and Excel
* .Strong project management skills to support with planning, implementation, and management of projects
* .Ability to design and deliver training packages to a range of audiences
* .Engaging presenting and facilitation skills
* .Effective verbal and written communication skills, displaying tact when dealing with sensitive issues
* .Ability to provide specialist wellbeing advice within professional boundaries, recognising when to signpost, escalate or refer to specialist services
* .Ability to prioritise work, work well under pressure, and meet deadlines
* .Ability to multitask, switching between a range of activities
* .Ability to demonstrate initiative, creativity and can work autonomously without close supervision
* .Demonstrates attention to detail to ensure accuracy
* .Understands the importance of and ability to maintain confidentiality at all times
* .Proactive in finding solutions to challenges
* .Advanced keyboard skills
* .Full driving license with access to vehicle and able to travel across the North West on a regular basis
Qualification & Knowledge
* .Educated to degree level or equivalent knowledge and experience in relevant subject area, such as psychology, HR, mental health and wellbeing in the workplace or similar
* .Evidence of relevant continued professional development
* .Demonstrable understanding of workforce wellbeing, preferably from the perspective of a large organisation
* .Knowledge of NHS workforce wellbeing frameworks and standards (e.g. NHS People Promise, NHSE health and wellbeing frameworks)
* .Demonstratable understanding of the health and wellbeing issues pertaining to the ambulance sector
Experience
* .Experience designing and developing wellbeing related initiatives, resources and educational materials
* .Experience of project management
* .Experience of leading/supervising project teams
* .Experience of identifying, developing and delivering training
* .Evidence of working with groups or individuals to achieve behavioral change
* .Experience of evaluating initiatives using qualitative and quantitative measures to demonstrate impact and inform improvement
* .Experience of working with and supporting staff and managers at all levels in a large organisation
* .Experience of advising, influencing and working with colleagues and managers on wellbeing / mental health
* .Experience of working within a large and complex organisation
* .Experience of data analysis and triangulation to identify themes
* .Experience of managing own workload and working with autonomy
Values & Behaviours
* oWorking together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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