Customer Service Advisor
Do you have brilliant customer service skills, and are you comfortable with everyday conversations in Welsh? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development.
Salary of £27,388 per annum
Working 35 hours per week, Monday to Friday 9am to 5pm at our office in Plas Blodwel, Llandudno Junction
Minimum of 25 days annual leave plus bank holidays (pro rata)
Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
Further studies support and career development opportunities
Employee health assistance and Annual Leave purchase scheme
Enhanced maternity and paternity pay
Generous contributory pension scheme
The Role – Customer Service Advisor
Reporting to the Customer Service Manager, you’ll be responsible for providing an outstanding level of service to customers of all North Wales Housing’s services over the telephone, via e-mail and letters, and through on-line and face to face interactions, with duties to include but not be limited to:
Providing support and guidance to customers contacting North Wales Housing, including a Front of House service
Signposting to other service providers
Acting as the first point of contact for customers regarding current customer rent balances and requests for repairs
Raising repairs and general property administration (including resident satisfaction)
Taking payments via the phone or at our office locations, using the automated payment
Inputting jobs into a works system and coordinating with trade operatives to ensure schedules are arranged based on geographic location, to support best use of resource
Inputting and updating all enquiries to the CRM system
Processing compliance documents including gas/electric certificates onto the EDMS
Ensuring compliancy documents are correctly logged against relevant completed works
Our Requirements – Customer Service Advisor
Welsh Language: Level 3 – conversational Welsh
Positive ‘can do’ attitude and team player
Proven experience providing high quality customer service
Highly organised, with superb administrative skills
Flexible approach to work, with the ability to work under pressure and prioritise workloads
Good level of numeracy, with effective verbal and written communication skills
Computer literacy including use of Microsoft Word, Excel and Outlook and CRM systems
Respect and understand the requirement to maintain strict confidentiality
Willingness to undertake relevant training
At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation.
North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.
How to Apply
North Wales Housing website -
All applications for the Customer Service Advisor role are to be submitted online, and strictly no agency calls or agency CV submissions.Please complete the application form via the Apply button.
We will not accept CVs without a completed application form.
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