Our client, a leading provider of warranty and aftersales products to the motor trade in Sheffield, is seeking a Customer Support Agent to join their team. This role involves assisting customers with claims, warranty queries, and repair processes, ensuring a seamless experience. What You'll Be Doing: Handling First Notification of Loss (FNOL) calls and guiding customers through the claims process Validating claims against warranty terms to ensure accuracy Liaising with repairers and technical teams to streamline diagnostics and repairs Providing exceptional customer service via phone and written communication Managing customer expectations with timely updates on claim progress Maintaining clear and accurate customer and claim records What We're Looking For: Experience in warranty claims or a similar industry preferred Strong communication skills - able to explain technical issues in a customer-friendly way Excellent problem-solving abilities and attention to detail A highly organised approach with the ability to manage multiple tasks Perks & Benefits: Competitive salary - £25,000 - £28,000 per year Monday to Friday schedule - 9am to 5pm (No weekends), office based in Sheffield Company pension, sick pay & up to 25 days holiday Cycle-to-work scheme and on-site parking If you're passionate about customer service and have a background in warranties or claims, we'd love to ...