About the Company
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
About the Role
Are you seeking to build in a career in a medical environment? Do you have some experience working with medical devices? Are you looking for a new challenge where you can thrive? We are seeking a talented individual to work in the field covering London and the South East. Join our team at Vantive, where we are shaping the future of manufacturing through cutting-edge technology and expertise!
Responsibilities
* Install, service, repair and maintain products, distributed by Vantive in the defined area of responsibility as per the defined service documentation and the quality system framework.
* Establish & maintain timely customer communications & relationships, along with other key stakeholders (e.g. team members and business units).
* Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
* Responsible for maintaining and documenting the assigned calibration equipment.
* Provide technical support for in-bound calls from customers & patients, document the job on the system and undertake the relevant actions.
* Maintain up-to-date technical competence in assigned products by completing the relevant training and development.
* Review KPIs regularly and adapt the working practices to ensure service level is maximized.
Qualifications
* Degree, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
Required Skills
* Strong attention to detail
* Strong verbal and written communication skills
* Good organisation and prioritisation skills
* Good proficiency in Microsoft Office (including Outlook, Excel)
* Good technical problem solving skills
* Basic level of commercial awareness would be advantageous
* Good administration skills
Preferred Skills
* In-depth level of practical experience (e.g. circa 3 years of proven experience as a minimum) in the relevant technical/engineering discipline with measured KPIs
* Demonstrable experience in meeting business-critical timeframes and deadlines
* Successful experience in maintaining continuous professional development
* Successful experience in managing and engaging with the customer
* Good IT knowledge of general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.
Pay range and compensation package
Participating in 24 hr on-call (where required), Lone working, Frequent and regular travel within the assigned geographical region in UK. May need to travel to other locations in UK, Ireland & Europe on an occasional basis, Full driving license.
Equal Opportunity Statement
Vantive is committed to diversity and inclusivity in the workplace.