Lead, Protect, and Shape the Future of Our Tech as Head of ISOC! Intercity is looking for a Head of ISOC a strategic, people-focused leader who can guide our NOC & SOC teams to deliver exceptional service, rock-solid reliability, and world-class security. If youre passionate about developing teams, improving performance, and making a real impact across the business, this is a brilliant opportunity to lead two mission-critical functions in a supportive, ambitious environment. Youll oversee the day-to-day operations of our Network Operations Centre and Security Operations Centre, ensuring our infrastructure is stable, secure, and always ahead of emerging threats. This is your chance to shape strategy, drive innovation, and empower talented people to be their best.This position is available to anyone able to commute to our Bolton office. Key Responsibilities as a Head of ISOC: Lead, support, and grow our NOC & SOC teams Recruit, develop, and mentor high-performing analysts, engineers, and leaders. Foster continuous learning through coaching and structured training. Inspire your teams, communicate clearly, and bring people together around shared goals. Stay calm and confident in high-pressure or crisis scenarios. Drive operational excellence Oversee 24/7 monitoring to ensure strong network performance and quick issue resolution. Lead security detection, escalation, and response processes to keep threats at bay. Own incident and crisis management Build and refine SOC incident response playbooks. Lead high-impact escalations with clarity and confidence. Shape the future of our NOC & SOC Set goals and align operational strategy with wider business priorities. Manage team resources, budgets, and vendor relationships. Identify opportunities to streamline processes and drive efficiency through automation. Keep us compliant and accountable Ensure all operations follow regulatory and internal compliance standards. Produce clear, meaningful performance metrics (uptime, SLAs, MTTD/MTTR) for senior leadership. Champion the tools that make us better Oversee the use and optimisation of SIEM, IDS/IPS, EDR, and monitoring technologies. Continuously improve workflows so the team can respond faster and smarter. What Were Looking For: Your background & qualifications Degree in Computer Science, Cybersecurity, IT, or similar. Certifications such as CISSP, CISM, CCNP (highly advantageous). Your experience 810 years in network and security operations. At least 5 years in a leadership or management role. Proven experience leading both NOC and SOC teams. Strong technical knowledge in networking: routing, switching, firewalls, VPNs, load balancers, cloud networks. Deep understanding of SOC tools and processes (SIEM, EDR, IDS/IPS). Your skills & strengths Strategic thinker who aligns technical delivery with business goals. Metrics-driven, always looking at KPIs to understand performance and improve services. Passionate about building efficient workflows and driving automation. Strong grasp of compliance and industry best practice. What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About The Company Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far: Customer Net Promoter Score of 92 Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.