Position Title
Software and Systems Defect Coordination Engineer
Duration
Contract
Location
Gaydon, West Midlands
Pay
£33.88 per hour (Inside IR35)
Eligibility
Applicants must have proof of immediate, ongoing and valid eligibility to work full time, and travel within the UK.
Duties
* This role is responsible for overseeing the timely identification, tracking, and resolution of software and system issues across complex systems.
* The role demands a high level of technical understanding, but is not hands‑on.
* The successful candidate will ensure consistent adherence to established processes, effective utilisation of issue management tools and clear, transparent reporting to senior stakeholders.
* Key aspects include driving and prioritising actions and process changes based on clear KPIs around defect management with stakeholders across the company.
* Strong skills in developing metrics, dashboards and professional presentations are essential.
Skills
* Strong knowledge of issue / defect management processes and tools.
* Proficiency in root‑cause analysis techniques and problem‑solving methodologies.
* Ability to develop, interpret, and present metrics, KPIs and performance dashboards.
* Solid understanding of software integration principles and dependencies.
* Excellent communication skills, with the ability to lead discussions on complex or sensitive matters.
* High attention to detail and process discipline.
* Ability to identify areas of weakness and where help is needed.
* Experience working within structured project governance frameworks (e.g., PMO, programme teams). Familiarity with Agile and Waterfall delivery models.
* Ability to maintain and update issue registers and tracking systems with accuracy and rigour.
* Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow‑up.
Education
* Degree or equivalent experience.
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