Our client is a globally recognised high luxury brand, celebrated for its craftsmanship, innovation, and strong heritage within menswear. With a focus on elevated tailoring, modern sophistication, and exceptional client experience, the brand continues to set benchmarks within the luxury retail landscape.
As Assistant Concession Manager, you will play a key leadership role within a prestigious department store environment. Supporting the Concession Manager, you will drive commercial performance, champion client development, and ensure the seamless day-to-day running of the menswear space. You will act as a role model on the shop floor, inspiring the team to deliver excellence across every touchpoint.
Key Responsibilities
* Support the execution of sales strategies aligned with business objectives, ensuring consistent achievement of revenue targets.
* Drive performance through close monitoring of KPIs, identifying opportunities to maximise productivity and client engagement.
* Lead from the front on the shop floor, demonstrating strong selling techniques and elevating team performance through example.
* Contribute to business growth through proactive client outreach, appointment setting, and repeat business development.
Client Experience & Clienteling
* Deliver an exceptional and highly personalised client journey, ensuring every interaction reflects the brand’s luxury positioning.
* Develop and maintain a strong portfolio of high-value clients, with a focus on long-term relationship building and retention.
* Support the team in cultivating VIP and top-tier clientele through consistent follow‑up and tailored experiences.
* Handle client concerns with professionalism and efficiency, ensuring a seamless resolution at all times.
* Support the Concession Manager in leading, motivating, and developing a high‑performing team.
* Conduct daily briefings, set clear expectations, and foster a culture of accountability and collaboration.
* Coach and mentor team members to strengthen product knowledge, styling ability, and client engagement skills.
* Assist in identifying talent and supporting recruitment, onboarding, and ongoing development.
Operations & Retail Excellence
* Ensure smooth operational execution across all areas including stock management, replenishment, and back-of‑house organisation.
* Maintain the highest standards of visual merchandising and presentation in line with brand guidelines.
* Monitor stock levels and support inventory processes to optimise availability and minimise loss.
* Ensure compliance with all operational procedures, including security, cash handling, and store policies.
Brand Representation
* Act as a true ambassador for the brand, embodying its values, aesthetic, and commitment to excellence.
* Stay informed on menswear trends, product collections, and competitor activity to enhance client conversations.
* Represent the brand at in‑store events and client activations when required.
Profile
* Previous experience in a supervisory or assistant management role within luxury or premium retail.
* Strong understanding of menswear, including tailoring, ready‑to‑wear, and accessories.
* Proven ability to drive sales performance and build a loyal client base.
* Excellent interpersonal and communication skills, with a natural ability to influence and inspire.
* Commercially aware, highly organised, and confident in a fast‑paced retail environment.
* A passion for luxury fashion, craftsmanship, and client experience.
* Additional language skills are advantageous.
Why Join
* Join a high luxury house known for its excellence, heritage, and innovation within menswear.
* Be part of a dynamic retail environment that values leadership, creativity, and ambition.
* Access strong career development opportunities within an internationally recognised brand.
* Work within a culture that champions performance, collaboration, and client excellence.
To manage a high volume of interest, we will be reaching out only to candidates who best meet the role requirements.
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