Castle Green Hotel, Kendal
The Castle Green Hotel in Kendal is a four-star, 99-bedroom hotel with restaurant, bar, 6 conference rooms, 2 banqueting suites, pub on site, leisure club and treatment rooms. We offer opportunities to learn and grow or share your experience, a great team environment and fantastic benefits.
Job Overview
We are looking for full-time Food & Beverage Assistants to provide exceptional service to our guests in all areas of the hotel including working in our Restaurant and Pub and across Events, Conference & Banqueting.
Ideal Candidate
The ideal candidate will :
* have a passion for providing excellent customer service.
* have a friendly approachable manner.
* be a strong team player.
No experience is necessary but is desirable.
Main Responsibilities
* Assist in preparation and setting up of dining and event areas.
* Welcome guests in a friendly and professional manner.
* Take food and beverage orders accurately and efficiently.
* Serve food and beverages to guests ensuring timely and courteous service.
* Communicate and collaborate with Kitchen and F&B colleagues to ensure excellent smooth service.
* Maintain knowledge of the menu and our products, including ingredients and preparation methods to assist customers with any questions or concerns.
* Maintain cleanliness and organisation of F&B areas, including clearing tables and resetting them, vacuuming etc.
* Assist with inventory management, stock rotation and replenishment.
* Assist with waste management, disposal and recycling.
* Take payment for food and beverage and follow company guidelines on cash and card handling.
* Hand in lost property found.
* Handle guest inquiries and complaints with a positive solution-based approach. Reporting to and seeking assistance from senior team members when required.
Contract & Hours
Full-time, days, evenings and weekends. Must be over 18 due to sale of alcohol.
Pay: £10.50 (age 18-20), £ and over).
Castle Green Values
* Team Work - We are committed and supportive of each other
* Excellence - We are proud to create memorable experiences which exceed expectations
* Passion - We are enthusiastic and dedicated to being the best in everything we do.
Castle Green Benefits
* Competitive rates of pay
* Stunning location
* Birthday voucher towards hotel dinner
* Half price membership at Pulse Health & Fitness
* 20% off beauty treatments
* Reduced rates at other Legacy, Best Western and Lake District Hotel Association hotels
* Staff events
* Fourth HR - online system for holiday booking and payslips
* Hospitality Action - 24/7 Employee Assistance Programme
* Five Year Club with additional benefits
* Online Learning Platform
* Cycle to Work Scheme
If you are a committed team player with passion and enthusiasm to create excellent memorable experiences for our customers, we would love to receive your application.
Job Type: Permanent
Pay: £10.50-£12.21 per hour
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Free parking
* On-site gym
* On-site parking
Work Location: In person
Reference ID: FB0925